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Senior Lab Project Services Coordinator

Location: Durham, North Carolina

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Our Central Laboratories Project Managers are key members of the Global Project Services team, and play a vital role in the design, launch, and management of the clinical studies that we lead. When you join us, you’ll have the opportunity to grow and develop your career, while working with some of the brightest scientists and thought leaders in the industry.

  • Full Time
  • Level: Mid-level
  • Travel: Yes
  • Glassdoor Reviews and Company Rating

Career path

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Q2 offers a robust development plan for CRAs, including trainings, mentorship programs, and cross-functional career meetings. These conditions made me feel ready, confident, and well-trained to execute the role a CRA with quality and integrity.1

Alberto, Clinical Research Associate 2

Senior Lab Project Services Coordinator

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Location: Durham, North Carolina, United States R1232803 Posted: 10/12/2021

Job description


  • Study Setup and Planning: Support the Project Manager by attending meetings, preparing minutes and action logs, preparing protocol-specific laboratory instructions documents. Under supervision of the Project Manager oversee setup of protocol specific Laboratory Centralized Monitoring requirements.
  • Study Activity Monitoring and Closeout: Perform routine tasks across assigned studies including site loading, Investigator Portal access, kit shipments, monitoring day-to-day study performance, overseeing Laboratory Centralized Monitoring. Work with internal and external teams to manage timely resolution of queries and protocol questions, issues, and escalations.
  • Use status reports, monitoring tools and outputs to pro-actively identify trends and provide feedback to internal and external teams on performance of Investigator sites and company services. Support the Project Manager with administrative study tasks.
  • Provide input into monitoring plans & reports, and protocol-specific materials. Assist with document quality control reviews. Perform delegated Project Manager tasks commensurate with experience and training. May perform Sample Management activity oversight and monitoring.
  • Coordinate and communicate with relevant stakeholders, including leading Customer communications and activities during any times when the Project Manager is absent. Oversee Project Close-out.
  • Meetings, Initiatives and Training Activities: May represent company at internal and external meetings, participate in external and internal audits/inspections. As required will support study training with sites, CRAs and customers, including representing the company at Investigator meetings and / or client meetings. Conduct Project launch meetings or other meetings on behalf of the Project Manager as needed.
  • Process Improvements and Special Assignments: Develop and present information to internal and external audiences. Mentor and assist in training of more junior staff. Provide input into internal Process Improvement projects and SOP revisions. Provide support in completing ad hoc and high priority tasks.
  • Ensure outputs are delivered in line with organizational standards, protocol specific requirements and Customer expectations.


  • High School Diploma or equivalent Bachelor's Degree required.
  • Bachelor's Degree Life sciences.
  • 1-3 years’ relevant experience. Equivalent combination of education, training, and experience. 1-year relevant experience in the Clinical, Medical or Healthcare industry preferred.


  • Strong interpersonal, communication, organizational, and time management skills.
  • Must be able to comply with all applicable standards as required by the company.
  • Demonstrated ability to handle multiple competing priorities.
  • Utilize resources effectively.
  • Demonstrated ability of critical thinking and problem solving.
  • Strong written and verbal communication skills including good command of English language. In certain geographies where communication in local language is desired (e.g. Japan, China), excellent command of local language with reasonable proficiency in English preferred.
  • Computer proficiency in word processing, presentation, and spreadsheet applications.
  • Demonstrated ability to work in a fast-paced, high stress environment highly desirable.
  • Ability to establish and maintain effective working relationships with coworkers and managers.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

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