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Medical Information and Safety Operations Associate Manager

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Primary Location: Dublin 3, Ireland Additonal Locations: Bratislava, Slovakia,SVK; Oeiras, Portugal,PRT; Sofia, Bulgaria,BGR; Vienna, Austria,AUT; Warsaw, Poland,POL; Zagreb, Croatia,HRV Full time R1270008

Job description

Manage Safety staff responsible delivering services in Safety Operations under the guidance of senior management. May contribute to Global initiatives. Work in close collaboration with Senior Management and other relevant stakeholders supporting the achievement of local and global deliverables and metrics.

Main responsibilities:

  • Implement and support operational decisions as determined and instructed by senior management.

  • May contribute and assist in global initiatives e.g. Change Management, Subject Matter Expert (SME) Committees, SOP Review Committees, Retention, Engagement, training, processes etc.

  • Assist in the implementation for measuring and improving employee engagement actions.

  • Maintain open and regular communication with direct reports to ensure a supportive working environment.

  • Supervise Safety Operations staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work, performance appraisal and professional development guidance, rewarding and disciplining employees, addressing employee relations issues, resolving problems and absence management.

  • Support the management on project resource assignments, staff hiring and staff terminations in collaborations with operations specialist managers.

  • Assists with staff training, professional and career development.

  • Work closely with operations managers to address problem areas, work scheduling for current and projected projects, and projected peak workloads.

  • Monitor, assess and report utilization of staff. Identify and implement solutions to address poor utilization.

  • Ensure direct reports are cross trained on Safety service offering as applicable.

  • Identify training and development needs of staff in collaboration with Training team and Safety Management.

  • Lead and encourage direct reports in continuous improvement of department work processes, procedures and infrastructure.

  • Monitor and ensure that project processes and department deliverables meet expected quality, financial and productivity targets. Assist with meeting department utilization and realization targets.

  • Ensure timely movement of project work through the process steps, in accordance with governing SOPs, ICH/FDA regulations and guidelines, work instructions and client expectations.


  • Scientific or healthcare discipline or allied life sciences

  • Bachelor's degree in Life sciences, Health care or related field

  • Up to 6 years of relevant experience, inclusive of up to 4 years of PV experience

  • Around 2 years of people management experience.

  • Sound knowledge of Safety service lines.

  • Willingness to increase knowledge across Safety service lines and develop new skills.

  • Staff management skills, effective leadership, motivational and influencing skills.

  • Ability to work on multiple projects and manage competing priorities.

  • Ability to mentor and coach.

  • Strong presentation, report writing skills and customer focus skills.

  • Ability to achieve results through communication and facilitation in a matrix service delivery environment with shared accountabilities.

  • Sound judgment, decision-making and problem solving skills.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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