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Director, ROW - Investigator Payment Operations (R1075403) in London, UK at IQVIA™

Date Posted: 6/12/2019

Job Snapshot

  • Employee Type:
  • Location:
    London, UK
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Job Summary

This position is responsible for providing direction and leadership to the team that is responsible for the effective delivery of investigator payment services for all countries outside of the U.S. Services include set up of all clinical trial sites based on executed CTAs, payments to sites per contractual agreements for visit activity and pass through invoices, site support, project management, and sponsor support to assigned clients and implementing and onboarding new clients that are utilizing these services.  Additional responsibilities include ensuring the organization is properly resourced, quality levels are maintained to ensure site and sponsor satisfaction, and costs are managed within Budget parameters. 

Summary of Essential Job Functions

  •  Provide leadership and direction for ROW Payment organization
  • Provide management oversight to Associate Directors, Managers, and Study Leads
  • Service delivery of investigator payments meets client expectations and contractual commitments
  • Provide client project management and client support for all clinical trials that include clinical trial sites outside of the U.S.
  • Create staffing capacity plan and annual staffing forecast
  • Develop criteria, measure and review performance of the ROW organization in the areas of service levels and client satisfaction
  • Ensure the department is building strong service relationships with client base
  • Participate in sponsor governance meetings
  • Oversee operational productivity and ensure efficiency
  • Participate in pre-sales activities for existing and new clients, as necessary
  • Ensure Directors, Associate Directors and Managers are managing projects within scope of work
  • Attend study kick-off meetings, as necessary
  • Other duties as assigned


  • Integrity and Respect – demonstrated respect of people, maintains a respectful, diverse, and inclusive work environment where decisions and transactions are transparent and objective, holds people accountable for their actions.
  • Strategic Thinking – Offers advice and creates plans based on analysis of issues and trends and how these link to the responsibilities, capabilities, and potential of their organization.  Anticipates emerging crises and opportunities.
  • Staff Development – works to improve performance of oneself and others by pursuing opportunities for development, constructively helps and coaches others in their professional development, inspires associates to excel and develops a team spirit
  • Quality Control – establishes high standards and measures, is able to maintain high standards despite pressing deadlines, does work right the first time, tests new methodologies thoroughly, considers excellence a fundamental priority
  • Innovation – able to challenge conventional practices, adapts established methods for new uses, pursues ongoing system and process improvement, creates novel solutions to problems.

Supervisory Responsibilities

This position does have responsibility for managing people:

  • Associate directors of operations
  • Client managers
  • Study Leads
  • Tax Manager

Our Ideal Candidate Will Have

  •  Bachelor’s Degree in Business required.  Master’s Degree preferred
  •  Minimum of ten (10) years’ related experience
  •  Held Client Services leadership position for a minimum of 5 years

Skill Requirements

  • Must be customer focused and have excellent written and oral communication skills
  • High energy, self-starter with the ability to work in a team environment as well as independently
  • Strong time management and planning skills
  • Excellent client facing skills
  • Knowledge of Clinical Trial Industry
  • Detail oriented, analytical and the ability to meet aggressive deadlines
  • Ability to travel overnight occasionally

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1075403