Director of Client Services (R1027839) in Boston, MA at IQVIA™

Date Posted: 8/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Implementation of clinical technology platforms, and in our case the DrugDev Spark Platform, is a challenging process for both the organizations purchasing and using the platform and the organizations delivering and supporting the system.  Aspects of successful software implementations include understanding requirements, selecting the right features and applications, planning the implementation, installing and configuring the software, integrating with other systems, deploying to users, managing organization change, and much, much more.  Our client services team provides professional advice to customers and help customers manage use of our custom technology-based solutions for the specific needs of their business.

The Director of processional services is responsible for overseeing the delivery of the DrugDev Spark clinical technology platform and managing the resources responsible for solution delivery.  The Director of professional services is required to handle project management, resource planning and allocation, product configurations, and technical/client support across multiple client projects. They must ensure excellent customer relations,  engage in high-priority interactions with clients (which includes various chief executives of other companies, among others), and know how to assess customer needs, articulate client needs internally, and serve as a representative of the company to external individuals. The Director of professional services will apply their industry experience, management expereince, and client service focus to help maximize use of company assets and drive revenue and profitabiltiy in line with expectations.

Job ID: R1027839