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Dir, Sales Operations (R1033610) in Newark, NJ at IQVIA™

Date Posted: 3/3/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

This role works closely with the core sales leadership team in managing operations initiatives and contributing to the improvement of business processes (forecasting, opportunity pipeline management, CRM administration/training, project management, reporting
and analytics).

• Lead sales cadence -- forecast calls, roadmap preparation, pipeline management, and revenue tracking for the Core Information/GMI, Large/Mid and HPD GTM sales teams
• Prepare material for the sales leadership team’s forecast cadence
• Manage quarter close by facilitating daily called/closed won opportunity reconciliation, creating and submitting Billing Notification Forms (BNF), following up on required paperwork, assisting in resolving rejected BNFs and working closely with Finance to recognize all possible revenue for the quarter
• Define and create analytics and productivity metrics for sales leadership and their teams, to assist in managing and driving their business
• Drive and track contract renewals by assisting Account Executive in the creation of complex renewal opportunities in CRM, coordinate internal requirements, i.e. Pricing Assistant and Projects, for timely revenue recognition
• Provide IQVIA CRM subject matter expertise, support and training to the Core Sales team and Client Service Managers
• Provide program and project management to coordinate, document and implement new and/or enhanced operational processes and systems 
• Coordinate operational activities/projects with other functions including service, finance, business lines and sales as appropriate
• Manage Operations Analyst to support the Information business line and Core Sales Team 

Skills & Experience:

  • Bachelor’s degree or equivalent and a minimum of Eight years of operations experience
  • Working knowledge of IQVIA Products and systems a plus
  • Excellent software application skills (Excel, Word, PowerPoint)
  • Advanced Excel skills required (Formulas, Pivot Tables)
  • CRM experience a must
  • Proven track record of effective leadership
  • Experience in supporting executive level management

Additional Requirements:

  • Strong focus on process and detail
  • Strong focus on quality
  • Strong interpersonal and communication skills


IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1033610