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Phone Support Specialist /Registered Nurse (RN)- Novasyte

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Primary Location: Denver, Colorado, United States Part time R1240081

Job description

Qualified Registered Nurse (RN) will be tasked with providing phone support to patients and healthcare professionals on medical devices used in the healthcare setting. The medical device being represented is a pain pump device. 

This Clinical Phone Support Specialist role allows you to utilize your Nursing experience in a way that does not involve patient care. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field.

Responsibilities:

  • Provides customers with service and product troubleshooting via telephone and email

  • Provides documentation of calls in CRM system

  • Escalates issues requiring further investigation

  • Performs technical and application support needed 

  • Replies to inbound customer calls in a timely manner

  • Available during non-business hours, weekends, and holidays

Benefits:

In addition to working with the company strives to provide employee growth and well-being, you have the opportunity to:

  • Be at the forefront of cutting edge medical device technology

  • Interact with peers in the healthcare setting without patient care responsibilities

  • Gain professional growth and exposure to medical device industry

Preferred Qualifications:

  • Leadership experience (manager, educator, preceptor) preferred

  • Ability to troubleshoot systems interfaces and network computers preferred

Job Requirements:

  • Nursing Degree required

  • Nursing Licenses required

  • Intermediate computer skills required (must be comfortable with basic software programs)

  • Flexible and able to handle multiple tasks 

  • Strong verbal and written communication skills

  • Ability to work required schedules 

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

In compliance with the Colorado Equal Pay For Equal Work Act, salary range is displayed - Salary Pay Range: $65,600 - $82,000
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