Phone Support Specialist /Registered Nurse (RN)- Novasyte
Qualified Registered Nurse (RN) will be tasked with providing phone support to patients and healthcare professionals on medical devices used in the healthcare setting. The medical device being represented is a pain pump device.
This Clinical Phone Support Specialist role allows you to utilize your Nursing experience in a way that does not involve patient care. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field.
Provides customers with service and product troubleshooting via telephone and email
Provides documentation of calls in CRM system
Escalates issues requiring further investigation
Performs technical and application support needed
Replies to inbound customer calls in a timely manner
Available during non-business hours, weekends, and holidays
In addition to working with the company strives to provide employee growth and well-being, you have the opportunity to:
Be at the forefront of cutting edge medical device technology
Interact with peers in the healthcare setting without patient care responsibilities
Gain professional growth and exposure to medical device industry
Leadership experience (manager, educator, preceptor) preferred
Ability to troubleshoot systems interfaces and network computers preferred
Nursing Degree required
Nursing Licenses required
Intermediate computer skills required (must be comfortable with basic software programs)
Flexible and able to handle multiple tasks
Strong verbal and written communication skills
Ability to work required schedules
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at firstname.lastname@example.org to arrange for such an accommodation.In compliance with the Colorado Equal Pay For Equal Work Act, salary range is displayed - Salary Pay Range: $65,600 - $82,000
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