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Customer Delivery Spec 1 (R1053537) in Dublin, Ireland at IQVIA™

Date Posted: 12/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    Not Specified
  • Date Posted:
    12/3/2018
  • Job ID:
    R1053537

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

PURPOSE

This role will be responsible to support the delivery and execution of project start-up tasks and core constructs for one or more post-marketing, clinical trial or combination programs, as assigned by LCS senior management. The Project Start-up Specialist will support the Project Start-up Lead and project leadership for globally scoped deliverables; collaborate with a global team in a joint effort to meet customer expectations; seek to recognize and implement ongoing continuous improvement in an effort to ensure the maturity of the project start-up and transition team; support compliance with agreed-upon SLA’s and KPI’s; and help ensure that our deliverables provide the highest level of quality and value to our customers.

RESPONSIBILITIES

• As Project Start-up Specialist, support the execution of all core project start up tasks, including, but not limited to: the integrated project plan, resource plan, safety plans, communication, quality and training plans, facilities plan; activities include database setup and migrations.

• Work with Lifecycle Safety functional teams and business partners including, but not limited to, Safety Systems, IT, contracts, proposals, HR and finance; may provide direct customer support

• Work with project teams and customers through the project initiation phase to help track and report key performance indicators (KPIs) on an account/portfolio level.

• Help ensure that consistent standardized processes are implemented globally and program deliverables meet expected quality, financial and productivity targets.

• Support and facilitate the quick response to any quality concerns or customer escalations, ensuring appropriate representatives from stakeholders and operational management are involved as appropriate.

• Support the delivery of monthly reports to customers and key internal stakeholders on the status of project start-up activities. 

• May mentor incoming project leads, as needed, to their roles and deliverables, e.g. Project Mgr, Project Coordinator, Quality Mgr, Training Mgr

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Good knowledge of applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, Quintiles Standard Operating Procedures.
  • Willingness to increase knowledge across Lifecycle Safety service lines and develop new skills.
  • Effective verbal and written communication skills including ability to work and lead teleconferences.
  • Proven collaborative, organizational and delegation skills.
  • Ability to work on multiple projects and manage competing priorities.
  • Ability to manage ambiguity.
  • Accountability, ownership and transparency.
  • Demonstrate independent judgment, decision-making, and problem solving skills.
  • Creative and innovative, initiative and pro-active.
  • Customer focused with effective relationship building skills.
  • Cross trained in minimum of two Lifecycle Safety service lines.
  • Effective motivating, influencing and conflict resolution skills.
  • Good presentation skills.
  • Ability to establish and maintain effective working relationships with co-workers, managers and customers and clients.

    MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor's degree or educational equivalent in health science or other directly related field and a minimum of 1 year's experience of Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) including project management or equivalent combination of education, training or experience.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1053537