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Clinical Systems Specialist (R1079719) in Wayne, PA at IQVIA™

Date Posted: 5/15/2019

Job Snapshot

  • Employee Type:
  • Location:
    Wayne, PA
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Job Summary

The Clinical Systems Specialist I is responsible for supporting the deployment, maintenance and enhancements to FSP Solutions Spark and associated technologies. This individual will work collaboratively with other team members and our clients to ensure that Spark technology deployments are aligned with user requirements.

Summary of Essential Job Functions

  • Develop and configure Spark workflows, checklists, and reports based on customer’s user requirements
  • Work directly with end users and system administrators to answer questions and resolve software configuration and other related problems
  • Provide other ongoing system support activities, as required
  • Perform user acceptance testing on new releases or system enhancements
  • Reproduce, test, resolve and document software bugs, defects and problems
  • Create and maintain documentation and tools used to support configuration management
  • Perform system training for end users and system administrators
  • Create and maintain training videos, user guides, tip sheets, FAQs, and other such materials, as directed by Manager
  • Build custom reports and metrics, as directed by Manager
  • Perform quality control reviews of system data and implement corrective actions as needed
  • Serve as mentor to junior staff, providing required training as well as addressing project questions/issues
  • Other duties as assigned


  • Analytical Thinking: Tackle problems by using a logical, systematic, sequential approach
  • Customer Focus: Demonstrate an understanding of and the drive to satisfy external and internal customers
  • Teamwork: The ability and desire to work cooperatively with others on a team
  • Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it
  • Time Management: The ability to handle multiple tasks and changing priorities to meet deadlines in a dynamic environment
  • Oral Communication: The ability to express oneself clearly in conversations and interactions with others
  • Written Communication: The ability to express oneself clearly and succinctly in a professional manner
  • Attention to Detail: Ensuring that all work is complete and accurate with a focus on quality

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Minimum Experience Requirements

  • B.A./B.S. preferably in a business, science/health care field, information systems, technology or equivalent degree and/or related experience
  • Two (2) years of experience working with technology solutions that support clinical trial operations activities
  • Prior experience at a biotechnology or pharmaceutical company, CRO, or other organization supporting clinical research or healthcare activities
  • Knowledge of the clinical trial site activation process preferred

Skill Requirements

  • Ability to handle multiple tasks to meet deadlines in a dynamic environment
  • Strong organizational, presentation, documentation, and interpersonal skills as well as a willingness to work in a team-oriented environment
  • Strong analytical and problem-solving skills
  • Ability to motivate self when working under pressure to meet deadlines
  • Detail and process oriented

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1079719