Client Services Rep 3 (R1076402) in Porto Salvo, Portugal at IQVIA™

Date Posted: 6/10/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

About the role: 

Service Management competencies applied to manage from Oeiras – Portugal, SFE and CRM platforms for the Pharmaceutical Industry on EMEA, NCSA and APAC regions. Accountable for the coordination of different internal partners with connections to the distinct client projects. 

Principal responsibilities:

- Client Service Single Point of Contact to effectively promote an effective Central Governance approach with all partners involved in Service Delivery;
- Run regular Service and Operations Reviews;
- Monitor and Report on client SLAs;
- Drive Continuous Service Improvement; 
- Accountable for the coordination of Product Releases deliveries;
- Manage small implementations;
- Manage Business changes;
- Ensure Service Excellence.

Required Education, Skills and Qualifications: 

- Strong aptitude to learn IQVIA Global Client Service Partner services processes and methodology;
- Ability to develop knowledge of IQVIA product and services portfolio;
- Proven Client / Customer Service expertise;
- Proactivity and ability to work within large teams acting with different partners;
- Ability to plan and prioritize their day to day workload to meet client deadlines with quality;
- English written and oral communication skills are essential to this role;
- Ability to review and resolve daily queries;
- Demonstrates an excellent understanding of risk associated with the role; 
- Proven Information Technology knowledge in areas like Collaboration, CRM, Analytics - Reporting and Relational Databases.

Preferred Qualifications: 

- Relevant high school level degree;
- ITIL Framework;
- Knowledge and Experience in Salesforce platforms;
- Experience in Customer Service: 1 - 2 years.

• A free shuttle service provided from Marquês de Pombal to our facility.

The selected candidates will be contacted within a maximum of 15 working days. 

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1076402