Client Services Rep 2 (R1104377) in East Norriton, PA at IQVIA™

Date Posted: 11/7/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Our Client has an immediate need for a Knowledgebase Doucmentition Admin.
In this role the Candidate will Create and maintian the Service Now knowledgebase data administration.
This is an immediate opportunity for candidates with the appropriate skills and experience.
* Develop/Manage the knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices
* Analyzing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits
* Interact with the staff members, unit managers and the clients. Act as a mediator to answer the queries of the clients and staff about the knowledge management products and practices
* Utilize the knowledge base resources and design a training module for the staff and clients to help them access the knowledge management tools
* Being responsible for the analysis of social networks and formation of communities of practice within the organization
* Encourage the staff and workers to share knowledge effectively and efficiently

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1104377