Client Services Rep 2 (R1021880) in Petaling Jaya, MY at IQVIA™

Date Posted: 6/25/2018

Job Snapshot

Job Description

  • Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision. 
  • Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service. 
  • Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.  Partners with the account manager and clients to derive optimum value from IMS products and services by explaining and expanding the usage of current IMS deliverables and identifying revenue opportunities within existing clients. 
  • Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.  Monitors performance against existing service agreements and ensures client’s obligations are met.  Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
  •   May conduct product/services and process training for clients and other employees.  May conduct service meetings at client sites.  Represents IMS on external client projects.  May mentor and lead other client service reps and represent the manager in their absence.
  • Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
  •   Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service. 
  • Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
  •   Partners with the account manager and clients to derive optimum value from IMS products and services by explaining and expanding the usage of current IMS deliverables and identifying revenue opportunities within existing clients.  Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client. 
  • Monitors performance against existing service agreements and ensures client’s obligations are met.  Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market. 
  • May conduct product/services and process training for clients and other employees.  May conduct service meetings at client sites.
  •  Represents IMS on external client projects.  May mentor and lead other client service reps and represent the manager in their absence.


Job ID: R1021880