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Client Services Associate (R1040482) in Plymouth Meeting, PA at IQVIA™

Date Posted: 11/17/2018

Job Snapshot

Job Description

Role Summary:

Serves as the primary support liaison and Information Advisor between the client and IQVIA.  Maintains on-going contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.

Responsibilities:

  • Translates client needs into IQVIA solutions/reports.
  • Follows Standard Operating Procedures to create and maintain individual reports according to client specifications.
  • Verifies all reports before delivery to the client, on a weekly and monthly basis.
  • Researches and responds to client questions concerning the contents of their deliverables.
  • Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.
  • Visits clients.
  • Conducts product and process training for clients and other IQVIA employees.

Requirements:

  • Bachelor’s degree minimum. Related work experience a plus.
  • Knowledge of client service concepts, practices and procedures
  • Familiarity with the Pharmaceutical industry. (Optional)
  • Meeting facilitation, presentation and training experience preferred.
  • Proficiency in PC applications, such as Excel and PowerPoint.
  • Ability to communicate effectively with various levels in the organization (written and oral).
  • Good business acumen.
  • Demonstrated problem solving, analytical and expert customer service skills.
  • Demonstrated ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.

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Job ID: R1040482