Client Service Rep, 3 (R1016887) in Plymouth Meeting, PA at IQVIA™

Date Posted: 8/22/2018

Job Snapshot

Job Description

Client Service Rep, 3

IQVIA possesses the largest and most comprehensive set of healthcare data assets in the world.  From our position atop this wealth of information, we seek to deliver unparalleled insights and analysis to our clients.  We are seeking the best, brightest, and most analytically motivated individuals to join our team and consult in a team-oriented atmosphere.

Our FIA (Formulary Impact Analyzer) and LAAD practice is focused on commercial issues in the U.S. pharmaceutical industry, providing strategic analyses to all levels of business at pharmaceutical manufacturers. Our clients rely on our knowledge, experience, and aptitude for problem-solving to optimize strategies across their organizations.  Our ability to leverage and manipulate big data, coupled with our in-depth understanding of a constantly evolving U.S. healthcare system, puts us in a unique position to deliver high-quality insights that address a variety of client needs.

The Role of a Client Services Representative:

Controls the report generation and delivery process and provides guidance and support to clients daily, or as a specialist on specific products/services.  The CSR is also critically involved in market definition maintenance and set up.

As a Client Services Representative you’ll be responsible for:  

  • Ensures the contract fulfillment to specifications of basic and routine reports for defined customers. 
  • Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
  • Follows IQVIA data verification protocols.
  • Proactively developing knowledge of the healthcare industry and consulting methodologies
  • Researches, analyzes and responds to client inquiries that are routine in nature. 
  • Provides support to team for client engagement meetings virtually or at customer sites. 
  • May produce ad-hoc reports using internal FIA tableau tool on demand.

An ideal candidate will have: 

  • Bachelor’s degree or equivalent and a minimum of two (2) years related work experience.
  • Experience in an IQVIA role preferred and pharmaceutical experience preferred
  • An interest in and desire to learn about the constantly evolving healthcare industry
  • Good project management, time management and organizational skills
  • Excellent conversational and business English (written and oral)
  • Excellent MS Office skills e.g. Word, PowerPoint, Excel
  • A willingness or ability to travel as needed (5-10% on average)
  • Familiarity with various delivery mechanisms (eg VPN, sftp, etc)

Job ID: R1016887