Client Service Rep 2 (R1102832) in Richmond, VA at IQVIA™

Date Posted: 1/19/2020

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Position Summary:

You will be responsible for the reconciliation of our client's, pharmaceutical sales representative's drug sample inventory and resolution of variances. Provides excellent customer service to the pharmaceutical sales representatives, clients and vendors;

Major Job Responsibilities:

• Research and subsequent resolution of sales representative's transactional discrepancies (to include returns, disbursements, shipments, transfers)
• Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances
• Present a written analysis including system generated report(s) to manager and/or client
Administrative tasks to include copying/scanning, filing, faxing, data entry and quality check for written documentation
• Provides support to team members

Knowledge/Skills required for the Position:

• Strong analytical, organizational and problem solving skills necessary.
• Experience sorting, manipulating, reviewing and presenting data
Proven ability to handle repetitive, data entry tasks
• Precise attention to detail
• Ability to communicate effectively (written and oral).
• Proficient knowledge of computer capabilities and PC applications such as Excel, Word and Outlook
• Ability to work independently, with minimal supervision, and within a team environment
• Excellent interpersonal and customer service skills
• Ability to effectively handle multiple tasks simultaneously, prioritize tasks and manage deadlines​

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1102832


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