Client Service Manager (R1037544) in Bath, UK at IQVIA™

Date Posted: 10/1/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Bath, UK
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/1/2018
  • Job ID:
    R1037544

Job Description

Role Summary

The Client Services Manager will act as the primary liaison between the Client and IQVIA. Builds, establishes and maintains effective business relationships with Clients to proactively support their needs as their day-to-day contact. The Client Services Manager will be involved in all aspects of the delivery life cycle, including contracting, project execution, support and client management.

Partners with Clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing Clients.

Monitors performance against existing service agreements and ensures Client’s obligations are met by working closely with the internal IQVIA teams (development, QA/QC and ongoing data management/services teams). Researches, analyses and responds to Client enquiries that may be complex and non-routine.

A flexible approach is essential for this role and the successful candidate must be prepared to work hours as required to support global clients. Overseas travel is an expected part of this role.

Responsibilities

  • Project Management & Implementation: Deliver on-time, on-budget, in-scope projects; Wear multiple hats as a lead, and individual contributor throughout the project (manage projects, requirements gathering, User Acceptance Testing etc)
  • Subject Matter Expertise: Develop an in depth understanding of PM&I offerings as well as a genuine interest in data available to the pharmaceutical industry and the associated client value
  • Account Management & Client Engagement: Own and grow client relationships, becoming a trusted point of contact; accountable for the overall health of the client portfolio as demonstrated by client satisfaction surveys, additional business opportunities for our team and defined client metrics and objectives being met
  • Business Development: Identifying sales opportunities, contracting and pricing of new implementations for your Clients;


Job ID: R1037544