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Client Service Associate (R1060554) in Newark, NJ at IQVIA™

Date Posted: 3/16/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Newark, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/16/2019
  • Job ID:
    R1060554

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Role Summary:

Serves as the primary support liaison and Information Advisor between the client and IQVIA.  Maintains on-going contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.

Responsibilities:

  • Translates client needs into IQVIA solutions/reports.
  • Follows Standard Operating Procedures to create and maintain individual reports according to client specifications.
  • Verifies all reports before delivery to the client, on a weekly and monthly basis.
  • Researches and responds to client questions concerning the contents of their deliverables.
  • Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.
  • Visits clients.
  • Conducts product and process training for clients and other IQVIA employees.

Requirements:

  • Bachelor’s degree minimum. Related work experience a plus.
  • Knowledge of client service concepts, practices and procedures
  • Familiarity with the Pharmaceutical industry. (Optional)
  • Meeting facilitation, presentation and training experience preferred.
  • Proficiency in PC applications, such as Excel and PowerPoint.
  • Ability to communicate effectively with various levels in the organization (written and oral).
  • Good business acumen.
  • Demonstrated problem solving, analytical and expert customer service skills.
  • Demonstrated ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly.

#LI-SC1

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1060554