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Client Service Analyst (R1079665) in Zaventem, Belgium at IQVIA™

Date Posted: 5/10/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

OVERALL PURPOSE OF THE JOB

Our Mission

Partner and innovate to drive healthcare forward!

Team Objective

Become a trusted partner with all healthcare stakeholders.

Position Purpose

Control the report generation process and provide guidance and support to clients daily as an expert on IQVIA products and services. Support clients on a daily basis by producing and delivering the required data in several formats and provide insights and advise on how to use it.

Principle Accountabilities:

  • First point of contact for the client: build relationship, set-up of new datasets for existing or new clients, answer all relevant questions or refer to other departments, give training on IQVIA products & services;
  • Monitors performance against existing service agreements and ensures client’s obligations are met;
  • Partners with the Key Account Managers and clients to derive optimum value from IQVIA products & services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients;
  • Lead and develop opportunities linked to different services within IQVIA;
  • Ensure the contract fulfilment to specifications of basic and routine reports for defined customers;
  • Review client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality;
  • Follow IMS data verification protocols;
  • Research, analyse and respond to client inquiries;
  • Collaboration with other teams, both onshore and offshore;
  • Produce ad-hoc studies on demand.

 

Education, Experience, & Specialized Knowledge Required:

  • A Bachelor or Master degree or equivalent;
  • Analytical mindset: high interest in qualitative and quantitative data analysis and interpretation;
  • Affinity for pharmaceutical and/or healthcare industry is an advantage;
  • A customer-oriented personality with positive drive and a pragmatic, proactive and innovative approach;
  • Able to work willingly and effectively with others in and across a matrix organization;
  • Able to manage multiple projects and work with due dates;
  • Proficient in PC applications: Good knowledge of Excel is required, Good knowledge of PowerPoint is a plus;
  • Language: Dutch or French and English;
  • Project Management skills;

 

Additional Requirements:

  • Good time management skills, interpersonal skills;
  • Excellent presentation, communication and listening skills;
  • Good influencing skills;
  • Team player;
  • Good organizational skills;
  • Detail-oriented.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1079665