Client Relations Manager (R1078830) in Centurion, South Africa at IQVIA™

Date Posted: 7/25/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

PURPOSE

Client Relations will offer support to the Consumer Health Care Team and work closely with the Key Accounts Managers providing insights to the Consumer Health Clients. The Client Relations Manager must have the skill to build strong relationships and be very analytical and detail orientated

RESPONSIBILITIES

  • Working closely with the production team to build a Competitive Product Offering
  • Ensure the ongoing enhancement of audits
  • Working closely with Client Service Manager to ensure that missing information that will affect the quality of reports are updated
  • Ensure the atomization of reports to speed up the turnaround time to both internal and external client
  • Ensure the customization of reports to meet client needs
  • Assisting with the investigation of queries to provide timeous feedback to both the internal and external client
  • Provide support to the Consumer Health Care Team where needed
  • Set up of presentations for Consumer Health clients
  • Ensure that the numerous different ranges of reports are accurate and delivered to clients i.e. Dashboards, SKU Rank, Volume market share, Strategy files, SPAR and other retail reviews etc.
  • Extractions of data for clients
  • Analyzing data and providing data insights to internal and external client
  • Preparation of Annual, Bi-Annual, Monthly and Quarterly reviews to clients according to briefs received
  • Accompany the Key Accounts Manager to clients when these presentations need to be delivered to the team
  • Set up of adhocs for clients
  • Provide training to internal as well as external clients
  • Provide Executive Summaries to Consumer Healthcare clients
  • Involved in ensuring the delivery of all additional reports delivered to clients.
  • Set up a monthly feedback report that we can share with the Consumer Healthcare clients
  • Ensuring that the reports are set up to meet the requirements as per client scoping

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1078830