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Call Center Analyst, US (R1010574) in Richmond, VA at IQVIA™

Date Posted: 2/15/2018

Job Snapshot

Job Description

Call Center Analyst

Richmond, Virginia


Position Summary:

You will be responsible for the reconciliation of our client’s pharmaceutical sales representative’s drug sample inventory and resolution of variances. Provides excellent customer service to the pharmaceutical sales representatives, clients and vendors;

Major Job Responsibilities:

  • Research and subsequent resolution of sales representative’s transactional discrepancies (to include returns, disbursements, shipments, transfers)
  • Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances
  • Present a written analysis including system generated report(s) to manager and/or client
  • Administrative tasks to include copying/scanning, filing, faxing, data entry and quality check for written documentation
  • Provides support to team members

    Knowledge/Skills required for the Position:

  • Strong analytical, organizational and problem solving skills necessary.
  • Experience sorting, manipulating, reviewing and presenting data
  • Proven ability to handle repetitive, data entry tasks
  • Precise attention to detail
  • Ability to communicate effectively (written and oral).
  • Proficient knowledge of computer capabilities and PC applications such as Excel, Word and Outlook
  • Ability to work independently, with minimal supervision, and within a team environment
  • Excellent interpersonal and customer service skills
  • Ability to effectively handle multiple tasks simultaneously, prioritize tasks and manage deadlines

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Job ID: R1010574