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Call Center Analyst (R1042904) in Richmond, VA at IQVIA™

Date Posted: 11/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/13/2018
  • Job ID:
    R1042904

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Call Center Analyst

Richmond, Virginia

Join us on our exciting journey!

IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. We offer a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. IQVIA has approximately 55,000 employees in more than 100 countries, all committed to making the potential of Human Data Science a reality, and we are actively hiring.

At IQVIA each team member has the opportunity enable our customers to drive human health outcomes forward, while building a career path that is unique to their own passions.

IQVIA is looking for a detail oriented and solid communicator to join our Richmond, VA team. You will be an integral part to the team working closely with our clients to insure multiple work assignments are assigned and completed on time.

Position Summary:

You will be responsible for the reconciliation of our client’s pharmaceutical sales representative’s drug sample inventory and resolution of variances. Provides excellent customer service to the pharmaceutical sales representatives, clients and vendors;

Major Job Responsibilities:

  • Research and subsequent resolution of sales representative’s transactional discrepancies (to include returns, disbursements, shipments, transfers)
  • Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances
  • Present a written analysis including system generated report(s) to manager and/or client
  • Administrative tasks to include copying/scanning, filing, faxing, data entry and quality check for written documentation
  • Provides support to team members

    Knowledge/Skills required for the Position:

  • Strong analytical, organizational and problem-solving skills necessary.
  • Experience sorting, manipulating, reviewing and presenting data
  • Proven ability to handle repetitive, data entry tasks
  • Precise attention to detail
  • Ability to communicate effectively (written and oral).
  • Proficient knowledge of computer capabilities and PC applications such as Excel, Word and Outlook
  • Ability to work independently, with minimal supervision, and within a team environment
  • Excellent interpersonal and customer service skills
  • Ability to effectively handle multiple tasks simultaneously, prioritize tasks and manage deadlines

    “IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

    We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

    Whatever your career goals, we are here to ensure you get there!

#LI-AC1

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1042904

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