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Business Operations and Capability Manager (FTC 6 Months), based in Livingston, West Lothian (R1038627) in Livingston, UK at IQVIA™

Date Posted: 1/10/2019

Job Snapshot

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Job Description

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.


Manage medium to large scale projects across Operational Effectiveness Services (OES) and the organization, delivering global solutions that identify and accelerate operational productivity, optimization and efficiency through change and process improvements increasing value-add throughout the organization. Assume responsibility and ownership of projects and business challenges developing establishment as subject matter expert ensuring high quality, timely, on budget deliverables in accordance with SOPs, policies, and practices.


  • Manage medium scale projects crossing OES core services, functional groups, and regions ensuring high quality deliverable generation positively impacting data capture, project planning, change/data/process management, and compilation.
  • Work closely with service area leads assist with the management of large scale projects.
  • Actively participate in discussions with operations, OES management, and Executive Management teams to determine project scope, timelines, and feasibility for assigned project(s).
  • Direct project analysis, planning, strategy, and implementation, including: determination and establishment of objectives for assigned project(s); establishment of work plan and timeline for successful implementation; conduct research and prompt discussions regarding project specifications and adjustments.
  • Manage, monitor, and report on multiple high priority/cross OES core services project(s) to OES and Executive Management.
  • Apply evolving subject matter expertise to identify Statistical Process Control, Lean Six Sigma, and other process /data analysis to guide global process improvement initiatives. Ensure alignment of process with business unit and OES strategies enabling incorporation with Quintiles’ strategy.
  • Ensure successful collaboration of internal stakeholders: OES, client and Quintiles throughout the life of project(s).
  • Serve as primary contact while leading assigned project problem solving and resolution efforts.
  • Record and document project activities.
  • Produce, distribute, and present report/presentation materials to OES management and executive management team.
  • Resolve and escalate issues in a professional and timely fashion.


  • Strong knowledge of Microsoft Office and other data capture and compilation tools
  • Excellent written and verbal communication skills
  • Strong project leadership, staff management, and/or project planning skills
  • Strong attention to detail/quality control skills while driving initiatives to closure
  • Strong critical thinking and analytical skills
  • Competent presentation and interpersonal skills meeting the needs of all levels within the organization up to and including the Executive Management
  • Ability to successfully lead, manage and motivate staff
  • Ability to demonstrate and apply relevant and evolving subject matter expertise illustrating mastered understanding of process / data analysis techniques and methodologies
  • Ability to successfully and quickly grasp, understand and apply various analysis techniques and methodologies
  • Ability to innovatively solve problems with demonstrated success delivering desired results according to quality guidelines and timelines
  • Ability to establish and maintain effective working relationships with team members, management, operations staff, clients, and executive management members


Bachelor’s degree in life sciences, business, or related field with experience in a relevant function such as clinical operations, applied math, IT, data management, business, laboratory, project management; or equivalent combination of education, training, and experience


  • Extensive use of telephone and face-to-face communication requiring accurate perception of speech
  • Extensive use of keyboard requiring repetitive motion of fingers
  • Regular sitting for extended periods of time
  • Occasional travel

Job ID: R1038627