Manager, Scientific Support
Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.
Manages and directs the daily activities of assigned of the team through appropriate delegation, training, and work supervision. Meets regularly with staff and senior management to discuss and resolve workload and technical issues.
Sets week to week operational activities for the team. Contributes to departmental strategy and interprets to determine objectives to meet strategic goals.;
Provides technical leadership to staff, coaching and training to drive high performance of the team.
Determines resourcing needs to ensure effective delivery.
Responsible for performing scientific review of customer documentation to determine relevant internal and external testing capabilities.
Partners with external labs to explore opportunities to broaden test menu capabilities.
Troubleshoots complex technical challenges and implements resolutions.
Responsible for hiring, training, performance management, and development of staff.
Actively participates in the development of standard operating procedures.;
Stays abreast of regulatory changes and identifies need for updates to internal procedures. Leads the revision of procedures to meet regulatory requirements.
Responsible for harmonizing global processes and contributing to continuous improvement initiatives.
Participates in budget planning process based on revenue targets and financial goals, inclusive of resourcing needs.
Accountable for ensuring activity in the department meets safety guidelines.
Participates in discussions around strategy planning for their area of expertise.
Monitors and analyzes metrics to identify areas for improvement.
Ensures timely and appropriate resolution of CAPA and quality incidents, quality and compliance metrics, root cause analysis and improvement.
Fosters a unified culture and facilitates collaboration, cooperation, sharing of information and teamwork. Participates in initiatives to improve employee engagement to positively impact operational results, customer satisfaction and employee retention.
Experience and Education
Bachelors degree or equivalent combination of experience
7 years of experience in a regulated lab environment
Demonstrates the ability to train and mentor others, as well as navigating challenges in operational and people matters;
Understands basic management approaches such as work scheduling, prioritizing , coaching and process execution;
Strong understanding of clinical protocols and clinical lab testing;
Strong understanding of systems supporting clinical lab testing;
Good computer skills including proficiency with Microsoft Excel, PowerPoint and Word;
Effective organizational and interpersonal skills;
Effective communication and presentation skills;
Capable of handling multiple tasks simultaneously;
Strong attention to detail and accuracy;
Ability to establish and maintain effective working relationships with coworkers, managers and clients
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