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Senior Account Manager - Speaker Bureau (Remote)

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Primary Location: Bridgewater, New Jersey, United States Full time R1307221

Job description

Position Objective:

The Senior Account Manager is responsible for ensuring client loyalty by working with customers to build and maintain a successful business partnership with IQVIA Customer Success within the HCP Engagement and Speaker Bureau group, while providing program support in accordance with client’s scope of business. Through exemplary project management and collaboration, this position is responsible for the day-to-day activities in support of assigned clients with a focus on superior service and delivery of contracted business, while looking after client relationships.

Overview:

  • Understands client’s needs, helps identify and resolve issues, builds, and maintains effective and positive client relations cross-functionally.
  • Serves as the client’s contact for their assigned brand(s), home office, and/or business unit(s)
  • Develops and delivers client reports and reviews with Director, Associate Director, Account Management as appropriate
  • Manages and delivers consistently on commitments and results which are based on client and management expectations
  • Identifies growth opportunities with current client
  • Provides liaison with IQVIA Operations, Finance, and IT departments to meet client’s needs
  • Self-directed, however, direction may be provided based on complexity of project

Responsibilities:

  • Facilitates projects from sale to delivery within budget and timeline requirements achieved through effective project management and prioritization skills
  • Organizes and leads project team meetings with operations/IT as well as external clients to review the status of all areas to keep projects on track
  • Establish yourself as the main point of contact for Brand/Home Office client personnel managing the day-to-day business. This includes but is not limited to; leading regularly scheduled status calls with the client and client vendors, navigate within both internal and client departments to ensure program success  
  • Establishes and maintains effective relationships with clients resulting in trust and respect
  • Develops forecasts, reports, and communications effectively with a high level of accuracy and oversees invoicing and financial reconciliation
  • Develops and delivers formal and informal client presentations, as well as provides on-site or virtual client training when necessary
  • Facilitates project reconciliation, and prioritizes & responds to customer requests
  • Leverages formal channels and informal networks to successfully manage and achieve goals, and resolve account challenges
  • Ensures compliance with IQVIA and client processes and procedures
  • Directs others through clear communication and ability to cross functionally manage effectively
  • Acts with managerial courage to step up to issues and manage through adversity
  • Independently and proactively seeks opportunities for skill development to meet new challenges and responsibilities
  • Incorporates exceptional customer focus through the suggestion of product and service improvements in bundled ideas for greater impact
  • Sets goals and develops measurements to track progress

Qualifications:

  • B.S. or B.A. degree or equivalent business experience
  • Minimum of 5 - 7 years of related client service/account management experience
  • Minimum of 2 years of supervisory experience demonstrating ability to manage people effectively
  • Familiarity with event planning/management, or prior client service or account level sales experience
  • Understands the pharmaceutical/life sciences industry
  • Well-developed clear and independent written and oral communication and reflective listening skills, and excellent relationship management skills among all levels
  • Possesses and demonstrates high ethics and values by adhering to them through activities and interactions in good and bad times
  • Demonstrates effective negotiation skills is tough situations with internal and external groups
  • Maintains current knowledge of appropriate regulations, e.g., OIG, PhRMA
  • Possesses a passion for learning on the fly by seeking out unfamiliar tasks and responsibility challenges
  • Effectively deals with ambiguity by operating comfortably with moderate levels of grey areas and making forward progress while some things may not be completed
  • Excellent project management and time management skills as displayed by the successful management of multiple priorities
  • Demonstrates excellent conflict management skills by taking action with minimum management support and direction, and building consensus with higher level clients while consistently maintaining composure
  • Maintains professionalism and composure in all situations
  • Exhibits strong decision-making skills through the ability to make quick decisions under pressure and deadlines
  • Possesses superior process management/improvement skills
  • Proven independent problem-solver and solutions oriented
  • Sets and achieves high standards despite constraints and obstacles
  • Demonstrates drive and focuses on positive outcomes utilizing perseverance when faced with setbacks and resistance
  • Strong computer and software reporting program skills 

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

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