Brand Liaison (R1096695) in Murray Hill, NJ at IQVIA™

Date Posted: 10/18/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Through project management and collaboration, the Services Brand Liaison will be responsible for the day-to-day activities in support of assigned large pharma client and Brand Team tasks, with a focus on exemplary service and delivery of contracted business. Day to day direction to be provided by Account Directors

  • Understanding of client and brand team needs, helps identify and resolve issues, builds and maintains positive client relations.
  • Develops and delivers client reports and reviews with Director as appropriate
  • May lead internal meetings with operational staff as it relates to assigned brand-team projects
  • Manages and delivers consistently on commitments and results which are based on client, Brand Team  and management expectations
  • Primarily works without direction, however, direction may be provided based on complexity of client or project

Responsibilities

  • Manage brand-led program projects (ex. National Broadcast, Dinner Program series, Web Series, Product Theaters, etc) within budget and time line requirements in an efficient and effective manner; Management of specific custom tasks and/or reporting for the project may be required.
  • Create and generate daily, weekly, or ad-hoc brand team reports with a high level of accuracy
  • Create and generate quarterly client reports with a high level of accuracy
  • Assist with monthly financial program auditing and corrections
  • Act as a resource and partner for Brand Team medcoms, ensuring standard processes are followed
  • Primary back-up for the Program Support Manager to cover auditing/posting of new slide deck assets in client systems and tasks related to the Speaker Programs Mailbox
  • Auditing programs in CentrisEFX and Veeva Events as needed 
  • Oversees virtual vendor in support of Service Delivery  
  • Maintain Planner talk topic spreadsheet

Competency Requirements

  • Prior experience with event planning/management required; prior client service experience a plus
  • Exceptional customer service orientation
  • Good oral and written communication skills as well as focused listener
  • Excellent relationship management skills among all levels
  • Quick learner/self-starter who steadfastly pushes for results
  • Excellent time management skills; Ability to multi-task and work without close supervision .
  • Maintains professionalism, ethical core values and composure in all situations
  • Demonstrates conflict management skills with ability to read situations quickly and obtain cooperation
  • Exhibits strong problem solving, decision making and improvement skills
  • Strong computer and software reporting program skills.
  • Strong MS Excel skills including prior experience with pivot tables & v-look ups

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.



Job ID: R1096695