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Job Description

Field-Based Clinical Device Specialist (Field Clinical Engineer)

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Houston, Texas Full time R1397919

Houston, Texas| Atlanta, Georgia| Charlotte, North Carolina| Chicago, Illinois| Cleveland, Ohio| Dallas, Texas| Indianapolis, Indiana

Job description

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that we are looking for a Field Clinical Engineer to join our team of over 10,000 global field representatives in several regions making over 20 million product details annually for our pharmaceutical and biotech clients.

The main responsibilities will encompass, but will not be limited to:

PIERRE Study (Clinical Development Support)

  • FCE facilitates bi-directional clinical site and sponsor communications to assist with the delivery of the “PIERRE Study” within the appropriate timelines and resources. 
  • Engage and support HCPs and stakeholders within the clinical sites through the provision of technical product training on optimal use of the Product in the trial setting.
  • Support trial sites and CRAs with implementation of study protocols, case planning, case support, assist site in pertinent data collection guidance (as applicable), for HCPs during patient procedures and in patient follow-ups.
  • Collect insights and learnings for ongoing product development.
  • Liaise with trial sites, HCPs and stakeholders per agreed call lists and activity KPIs.
  • Build and maintain relationships with HCPs participating in the “PIERRE Study” or a Post Market Clinical Launch initiative.
  • Record all activities accurately in CRM and provide monthly field reports to IPD for consolidation and dissemination to Alcyone Project Manager as appropriate

Peri/Post Market Study Launch (Clinical Specialist launch support – Market Access)

  • Develop an expert knowledge of the device/portfolio and other possible devices related to them
  • Complete ThecaFlex DRx training program including at least one trip to Alcyone U.S. office for in person training.
  • Map out the key account (hospitals) and key reference centers for engagement
  • Drive general education and awareness programs via F2F and remote engagement channels (hybrid approach) to develop target HCPs within key accounts as advocates/users of the Thecaflex device/drug delivery portfolio
  • Responsible for setting up evaluations in high priority accounts (reference hospitals) with target KOLs and clinicians
  • Responsible for providing the physician with case planning and case support during procedures – be there in theatre/suite to support and proctor the HCP
  • Daily contact with the Alcyone SC planning and CS center, to ensure availability of product for evaluation and commercialization
  • Assure that all new or updated product information is distributed to and understood by the customers and team
  • Participation at relevant local and international exhibitions, meetings and lectures forwarding relevant information to divisional team Alcyone/Biogen
  • Provide written reports to the Alcyone commercial team via the International Project Director (IPD)

Securing Employee Development And Organisational Culture

  • Maintain IQVIA/Alcyone/Biogen culture, values and commitment to Ethics and Compliance by recognizing, demonstrating, and enforcing appropriate and compliant behavior.
  • Within scope of responsibility, ensure all quality, regulatory, and product-specific requirements are met.
  • Understand and be accountable for conducting Alcyone business with integrity and in compliance with applicable standards including IQVIA/Alcyone policies.

Collaboration

  • Develop and maintain active relationships with key accounts and key regional physicians.
  • Work closely and effectively with the other members of the Alcyone/Biogen clinical team and with support functions in order to provide the best possible service to the customer and the patient.

Skills required

  • Relevant experience in clinical support desirable
  • Experience with pediatric patient population desirable
  • Knowledge of relevant clinical procedures desirable, such as Baclofen pumps, pain pumps or spinal cord stimulators
  • Experience working in neuro-spine space desirable
  • Ability to interpret clinical data
  • Very good communication and inter-personal skills
  • High level of self-motivation
  • Good working knowledge of Microsoft® Office
  • Language Skills – good written and verbal command of English and other relevant languages
  • Proven problem-solving skills
  • Excellent organizational skills
  • Excellent networking and communication skills
  • Excellent numeric skills
  • Availability and willingness to travel extensively on Alcyone study work and launch (frequency to be confirmed)
  • Current driving license

Qualifications and experience:

  • Bachelor or Master’s degree with a Biotechnical, Biomedical, Scientific Degree or Nursing qualification covering interventional med device (Operating room, Radiology, Cath lab etc.)
  • English, German, French, Spanish depending on the country/region coverage required
  • Be computer/technically savvy
  • Hold a current driving license

#LI-CS1

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $140,000-$170,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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