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Senior Consultant BI (m/w/d) BI-Reporting Solutions - Data Management, Pharma & Healthcare

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Primary Location: Bonn, North Rhine-Westphalia, Germany Additonal Locations: Bensheim, Germany,DEU; Berlin, Germany,DEU; Frankfurt, Germany,DEU; Köln, Germany,DEU; Munchen, Bavaria, Germany,DEU Full time R1275256

Job description

This Service Management, BI-Reporting solutions, Data Management Delivery role is part of the Service Operations function in our global Technology Solutions organization, aiming to deliver innovative technology-based applications & services to our customers. This team focuses on ongoing service and deliveries, post solution implementation, within the pharmaceutical industry covering the IQVIA product portfolio related to service delivery management for performance reporting & analytics, data management and dashboard solutions (Business Intelligence). The team is the first contact for the client for any service and delivery related aspects including change requests and solution consulting.

Responsibilities:

  • Active stakeholder management and networking with internal and external clients.

  • Delivery of client focused services based on contracted service levels.

  • Maintains solutions that contain multiple internal and external data sources and coordinates the necessary processes with cross-functional teams.

  • Ensures that the client's business need is fully understood and that the solution will meet the requirements, acting in the best mutual interests of the client and IQVIA.

  • Leads or moderates during client service review meetings and workshops.

  • Translates client requirements/feedback into specifications and the related effort estimation including presales support for the business unit team.

  • Understands IQVIA data and platforms and the added value for our client’s business.

  • Ensures regular client deliverables are completed in quality and time.

  • Leverages internal relationships to build common view of issues in need of resolution.

  • Ensures tracking mechanisms are used and is proactive in determining appropriate actions if necessary.

  • Collaborate with off-shore leads to ensure a cost-effective service for the client. 

Skills & Experience:

  • Comprehensive knowledge in data management, data warehousing and delivering business intelligence solutions as well as dashboard / KPI reporting.

  • Service management skills (ability to manage multiple client engagements, stakeholders, juggle priorities).

  • Collaborates pro-actively and effectively with others in the organization to fulfill assignments.

  • Able to work and think independently.

  • Thrives in a fast-paced environment and able to match stakeholder expectations to deliver exceptional results.

  • Is pragmatic, hands-on and able to autonomously analyze and works solution-oriented.

  • Experience in global roles; understanding of cultural sensitivities and time zones required.

  • Advanced level of verbal and written communication skills in German and English.

Skills & Experience - Should / Nice to Have:

  • Experience in supporting complex enterprise-wide solutions.

  • Skills in project management and ITIL based service management.

  • Technologies like cloud-based solutions.

  • Knowledge of SaaS business model and end-to-end delivery model, new technologies (Big Data, Cloud Data-warehousing technologies, …)

  • Knowledge of Healthcare/Life Sciences Industry and corresponding data a strong plus.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

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