Associate Operational Effectiveness Director (R1081476) in Valencia, CA at IQVIA™

Date Posted: 9/23/2019

Job Snapshot

  • Employee Type:
  • Location:
    Valencia, CA
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.


  • Serve as lead and advisor for large scale, cross functional, global projects across OES core services, functional groups, and regions with a data capture, project planning, change/data/process management, compilation, and high quality deliverable generation focus.
  • In conjunction with OES senior/executive management will provide expert review regarding the scope and types of initiatives appropriate for OES engagement.
  • Participate in initiative response/development and presentations providing project expertise.
  • Maintain knowledge of current OES initiatives and staff resourcing to provide input enabling sound decision making regarding OES initiative selection, methodology, and scope.
  • Initiate and lead discussions with operations, OES management, and executive management teams to determine project scope, timelines, and feasibility for assigned project(s).
  • Evaluate and provide feedback regarding risks, quality, and overall probability of success to minimize negative impact on project objectives and deliverables.
  • Manages project activities for staff responsible for project analysis, planning, strategy, and implementation, ensuring projects are meeting or exceeding timelines and expectations enabling successful implementation.
  • Finalize project budget and scope of work to meet financial and company goals (meet or exceed targets). Proactively ensure adherence to process and change control processes.
  • Supervise project information and tracking systems.
  • Provide advice, support and guidance as needed to serve as mentor to colleagues.
  • Serve as knowledge expert for service area and contact for senior and executive management reporting on assigned initiatives.
  • Review and approve optimal techniques such as Statistical Process Control, Six Sigma, SPC and other process / data analysis techniques necessary to analyze global process improvement initiatives and align process with overall strategy ensuring alignment and incorporation with overall strategy.
  • Identify and establish transparent, successful collaboration with internal and external stakeholders: OES, client and Quintiles throughout the life of project(s).
  • Lead high level presentations to OES and executive management.
  • Contribute to discussions regarding implementation of OES strategy on a global basis as needed.
  • Resolve and escalate issues in a professional and timely fashion.
  • Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.


  • Knowledge of process / data analysis techniques and methodologies
  • Working knowledge of Microsoft Office and other data capture and compilation tools
  • Excellent written, interpersonal, and verbal communication skills
  • Strong influencing, problem resolution, motivation, and negotiation skills
  • Sound team leadership and customer service skills
  • Strong attention to detail/quality control skills while driving initiatives to closure
  • Excellent critical thinking and analytical skills
  • Competent presentation skills meeting the needs of all levels within the organization up to and including the executive management team
  • Strong project leadership, staff management, and/or project planning skills
  • Ability to establish and maintain effective working relationships with team members, management, operations staff, clients, and executive management


  • Bachelor’s degree in business, life sciences or related field and a minimum of 10 years of experience in relevant function (e.g. clinical operations, applied math, IT, data management, business, or laboratory), including a minimum of 5 years of project management experience; or equivalent combination of education, training, and experience


  • Extensive use of telephone and face-to-face communication requiring accurate perception of speech
  • Extensive use of keyboard requiring repetitive motion of fingers
  • Regular sitting for extended periods of time
  • Travel

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1081476