Associate Manager Clinical Operations (R1118408) in Bloemfontein, South Africa at IQVIA™

Date Posted: 2/11/2020

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.


Supervise and manage an assigned team of project delivery associates who manage or support studies to ensure quality, time and budget deliverables are met. Work with staff to ensure that all project deliverables are completed ensuring quality deliverables on time and in accordance with Standard Operating Procedures (SOP), policies and practices. Ensure that employees are trained and individual development is aligned and in place to meet project and organizational needs. Oversee assigned project(s), lead and manage the assigned work streams.


  •  Manage staff in accordance with organization’s policies and applicable regulations, including:
  •      Planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems
  •  Approving actions on human resources matters
  •  Participate in the selection and on boarding process for new staff by conducting candidate review and participating in the interviewing process
  •  Onboard, train, and mentor staff assigned to them
  •  Conduct on boarding training for new staff in conjunction with Human Resources and Global Talent training programs
  •  Ensure that staff has the proper materials, systems access and training to complete job responsibilities
  •  Provide oversight for the execution of the training plan, Standard Operating Procedures (SOP) review and mentored training experiences, as applicable
  •  Participate in the allocation of resources to projects by ensuring assignments are appropriate to staff experience and training; organize staff including shift patterns and the number of staff required to meet demand
  •  Assist in ensuring consistent standardized processes are implemented and department deliverables meet or exceed expected productivity , delivery, quality and financial targets; identify quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff
  •  Prepare presentation materials for department meetings
  •  In relevant roles, maintain equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades
  •  Lead and support continuous improvement initiatives


  •  In-depth knowledge of and skill in applying, applicable clinical research regulatory requirements; i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines
  •  Basic therapeutic and protocol knowledge
  •  Excellent written and verbal communication and interpersonal skills, including good command of English language
  •  Strong leadership skills
  •  Excellent organizational and problem solving skills; effective time management skills and ability to manage competing priorities
  •  Strong ability to establish and maintain effective working relationships with coworkers and managers
  •  Excellent customer service skills; good presentation skills
  •  Strong software and computer skills, including MS Office applications and maintain effective working relationships with coworkers, managers and clients

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1118408