(associate) Line Manager, home or office based - The Netherlands - (1719017) in Netherlands at IQVIA™

Date Posted: 5/10/2018

Job Snapshot

Job Description

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
As a(n) (associate) Line Manager you will lead and motivate a team of CRA staff within a designated office, country or region in order to achieve patient recruitment targets to high quality standards, at sites. Ensure that the right resources are assigned to projects at the right time and that staff gain the necessary skills to perform their respective job responsibilities to high professional standards. Drive and manage IQVIA key strategic site relationships to build capability, drive productivity and robust quality management. Achieve customer and investigator satisfaction in line with current strategies.
  • Formulate strategies and action plans to maximize delivery of a high quality team/department monitoring service, ensuring achievement of individual/team/department targets, aligning with company strategies.
  • Ensure sufficient level and profile of resource is recruited for each project. Maintain systems compliance and oversight for effective project delivery. Collaborate with the Clinical Lead/Project Lead to ensure that resource needs and site requirements are met.
  • Drive and manage IQVIA key strategic site relationships in order to build capability, drive productivity and robust quality management in line with site strategy. Be an advocate for these sites within IQVIA.
  • Manage, develop, coach, and motivate CRAs to develop their skills to ensure that a high professional standard is achieved and project targets are met. Be an advocate for individual career development.
  • Conduct Accompanied Site Visits (ASV’s) to develop CRA’s skills (e.g. patient recruitment). Support CRA’s on solving project specific issues across site portfolio.
  • Identify quality risks and issues and suggest appropriate corrective action plans to senior management to prevent or correct deficiencies in performance of employees.
  • Share IQVIA and customer key business drivers with all CRA staff. Drive decision making in line with these.
  • Attend customer meetings, maintain interactions with any local sponsor affiliates.
  • Maximize profitability by ensuring project objectives and customer requirements are achieved.
  • Ensure that staff have the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan and mentored training experiences.
  • Ensure timely and accurate reporting of required information on company systems.
  • Support continuous improvement of monitoring processes to deliver quality, consistency and efficiency in delivery.
  • Participate in the selection process for new staff by conducting candidate review and participating in the interviewing process. Conduct on-boarding training for new staff in conjunction with Human Resources and Learning and Development training programs.
  • Project a professional impression of the Company and act in accordance with the relevant Pharmaceutical Industry’s Code of Practice
  • Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; gathering feedback for appraising performance, guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters in consultation with Human Resources and other relevant departments.
  • Perform other duties as assigned.

Job Requirements

  • Broad understanding of the health and research environment, patient pathways through health systems and operational processes at research sites.
  • Advanced knowledge and ability to apply GCP/ICH/applicable guidelines, solid understanding of new methodologies in research e.g. remote monitoring
  • Excellent/Proven management and communication skills (written and verbal), ability to present to senior management.
  • Ability to translate company strategy into motivational local practices
  • Ability to coach/mentor and develop staff
  • Ability to lead, collaborate and build effective relationships (including cross-functionally) with co-workers, managers, sites and customers
  • Ability to plan and meet project objectives/conflicting priorities
  • Strong project management and change management skills
  • Excellent organizational and problem solving skills
  • Fluent communication skills in English and Dutch (preferred)
Are you looking to take the next step and move your career forward? If you want to make an impact in the global research market, where we are working to make a real difference in patient health, we ask you to apply now and join our team.
Connect to great opportunity™
IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

Job ID: 1719017