Associate Director, Client Services (R1026147) in Parsippany, NJ at IQVIA™

Date Posted: 5/14/2018

Job Snapshot

Job Description

Associate Director, Client Services

Location: Parsippany, NJ

Role Purpose:

Manages a group of client service professionals within a part of a large market or region. Responsible for quality and service to client, ensuring client obtains maximum value from products and services.

Principal Accountabilities:

Manages a staff of client service professionals, providing direction and guidance and developmental opportunities. Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process. Serves as project leader between the client and IQVIA – translates client needs into action plans with the internal service team (i.e. determines responsibilities and timeframes and negotiates resources with internal departments). Creates, maintains and monitors the client service agreement across business lines, ensuring consistency in service. Performs full assessments of client needs on a regular basis. Provides in-depth training in IQVIA databases, products and service requirements (e.g. report-input deadlines) as needed. Partners with account management to price products. May provide input into regional and local client service strategy.

Minimum Education, Experience, & Specialized Knowledge Required:

  • Bachelor’s degree or equivalent and a minimum of seven (7) years related experience in the service and/or information industries with two (2) years’ experience as an IQVIA Client Service Rep preferred.
  • Management experience.
  • Pharmaceutical experience is a plus.
  • Accredited in Company service certification program. 
  • Pharmaceutical industry experience preferred. 
  • Experience developing and delivering training to clients preferred. One (1) to two (2) years of experience using IQVIA data and products.
  • Proficient in PC applications.

Organization Reporting and Scope:

  • Typically reports to: Dir, Client Services , Dir, Sales (in a large market) or Country General Manager
  • Management scope (number of full-time employees): minimum of 6 
  • Annual revenue scope (If applicable) $M: minimum of $4M

Additional Requirements:

  • Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data).
  • Change management/process analysis skills.
  • Strong communication skills, including ability to train, present and deal tactfully with clients. 
  • Project management experience in overseeing or contributing in complex, multi-discipline projects.
  • Managerial skills, including a strong focus on team building. 
  • Knowledge of IQVIA databases and report creation process.

Job ID: R1026147