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Assoc Mgr, Production Opns (R1075518) in Petaling Jaya, MY at IQVIA™

Date Posted: 4/15/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Responsibilities:

  • Defines and implements procedures and processes to monitor and control the production job flow to ensure on-time product delivery.
  • Establishes and maintains a work schedule to provide production support on all platforms.
  • Trains all Production Analysts in all aspects of the support function.
  • Performs ongoing analysis and evaluation of existing processes with the objective of providing continuous improvements.
  • Ensures that all newly-developed products can be supported within the Production Control environment.
  • Performs the production support function in cases where workload or staffing require.
  • Acts as a SME to support an off-shore production hub and may advise on the scheduling of day to day activities to ensure high quality, accurate and timely deliverables which meet requirements.
  • May direct/coordinate the day to day activities of an off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements.
  • May provide direct support to client facing teams, business line initiatives or 3rd parties.
  • May serve as a secondary escalation point for directing and resolving exceptions and complex queries.

Required Knowledge, Skills and Abilities:

  • Bachelor's Degree
  • Experience in a supervisory role
  • Analytical and creative problem solving skills

  • Attention to detail, with ability to ensure data accuracy

  • Demonstrated communication skills with a customer service focused approach

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1075518

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