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Product Support Specialist - Level 1 (R1013729) in Parsippany, NJ at IQVIA™

Date Posted: 12/20/2018

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.


    • Troubleshooting of Argus Safety environment issues on both Windows and Linux machine.
    • Good understanding of Interchange module, E2B R2, E2B R3 Module, Argus Console Configuration, AG Service Configuration, ESM configuration, OAM WebGate configuration and GHP enablement for Argus Safety.
    • Working on customer reported issues on Argus Safety System.
    • Maintaining and enhancing Argus Safety system and validation of Argus Safety patches.
    • Provide technical assistance around Argus configuration.
    • Sending status reporting and other deliverables.
    • Working in coordination with Safety support team on Oracle SRs.
    • Good knowledge of Pharmacovigilance and regulations.
    • Experience in Argus Safety 8.1.1, 8.1 and 8.0.x, 7.0.x Patches.
    • Good knowledge of good documentation practices.
    • Argus Safety Suite installation, configuration and integration with different Argus Suite of products.
    • Logging and tracking bugs in Bug DB.
  • Requirements:
  • At least five years’ of experience within Drug Safety\Pharmacovigilance

  • At least 5 years’ experience with drug safety systems such as Argus, ArisG, Empirica ClinTrace, to name a few

  • Willingness to travel both domestically and internationally

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1013729