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Application Support Analyst (R1017696) in Ottawa, CA at IQVIA™

Date Posted: 4/11/2018

Job Snapshot

Job Description

Application Support Analyst


Location: Toronto


This position is with IQVIA’s Privacy Analytics team in Toronto, Canada. For more information about Privacy Analytics, please visit us at https://privacy-analytics.com


A career at Privacy Analytics means you’ll be making a difference in 21st century healthcare. It means having the opportunity to work to your full potential surrounded by the best and brightest people. It’s a place where you can be proud of the work that you do.


If you’re ready to contribute to a rapidly growing area helping to improve healthcare and ready for the next stage of your career, then we want to hear from you!


Career Opportunity – Application Support Analyst

We’re searching for an Application Support Analyst to join the team. The Analyst will play a key IT Operation support role on the Specialty Pharma project team, responding and managing suppliers. Our ideal candidate is highly analytical; a natural problem-solver with the patience and interpersonal savvy to succeed in a dynamic, ever-changing environment. You’re flexible and adaptable, able to provide on-call support during off-hours, and support user’s requests.


Responsibilities:

  • Develop expertise in the application, including setup and onboarding of suppliers, manufacturers and products
  • Production support of existing Data Feed Management system functionality
  • Identifying gaps and working with technical team in developing functional specs
  • Testing and evaluation of Data Feed Management system functionality
  • Business process analysis and documentation
  • Interaction with users from various functional areas (Data Analysts, IT Support, Suppliers, Clients, Finance, etc.)
  • Managing support requests
  • Interaction with technical resources to define technical requirements.
  • Coordinate and assist in development and execution of supplier migrations.
  • Develop procedures, processes and guidelines that are efficient and focused on the quality of the process or end-state deliverable

Qualifications:

  • A post-graduate degree
  • 5 years of relevant work experience, or equivalent combination of industry and academic experience
  • Ability to work within one or more project teams and manage multiple projects at various stages of development
  • Prone to take initiative and demonstrate self-direction
  • Strong decision-making and problem-solving skills
  • Ability to present work and explain findings to senior leadership
  • Excellent verbal and written communication skills

Additional Assets:

  • Knowledge of re-identification science, statistical disclosure control, or privacy laws
  • Consulting experience
  • Course work or training in risk-based problem-solving and decision-making
  • Experience working with health, financial, or marketing data


Job ID: R1017696

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