App Portfolio & Config Mgr (R1098168) in Warsaw, PL at IQVIA™

Date Posted: 3/21/2020

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

• Defines, designs, and develops the standard processes, dashboards, and reports for IT leadership and staff concerning Application Portfolio and asset / configuration management.

• Manage the mandatory criteria that must be recorded for all configuration items within the CMDB to establish priority and criticality of systems, such as business criticality, strategic intent, user counts, RTO/RPO, Regulatory obligations, Data classification level, capability area, expected lifetimes (birth-life-sunset) 
• Ensures that all activities are acting in compliance with the information technology infrastructure library (ITIL) V3 framework
• Work with functional SMEs to maintain the quality and quantity of the Configuration Items, and related asset records through their complete CMDB and Asset lifecycles.

• Generate reports on how applications relate to specific business processes
• Ensure that configuration data is available when and where it is needed to support other service management processes
• Plan and manage support for tools and processes which deliver the application portfolio.
• Define required and optional attributes and relationships for applications and CI items.
• Training staff in application portfolio management principles, processes and procedures
• Performing configuration audits to ensure that the CMDB matches reality in the deployed environment  and assigns any corrective actions.
• Participates and provides evidence in internal and external audit activities on the CMDB.
• Provides input into policy development and changes for their area of expertise.
• Develop and implements programs related to the role.
• Plans, develops, coordinates and assists with project activities through all project phases; allocates, obtains and manages resources and project management tools to achieve project objectives; creates and implements assessment processes to enforce timely completion of programs in accordance with established standards and requirements.

Essential Skills:
• Significant professional experience in managing assets within a Configuration Management Database (CMDB), or other related areas

• Knowledge of IT infrastructure, networks, databases, processing systems, web applications, and mobile technology. Previous information technology related work experience is an advantage

• High level of accountability and ability to execute; familiar with estimating and planning own work effort including recognizing and escalating risks and issues in relation to delivery; attention to detail

• Ability to effectively influence and educate business partners when necessary to help bridge gaps in understanding while maintaining good working relationships

• Strong oral and written communication skills, excellent team player and collaborator

• Strong analytic and problem-solving skills
• Strong organizational skills

• Commitment to ongoing professional development

• Knowledge of IT governance frameworks and standards - ITIL, ISO27001, SOC 2

• PC proficiency, including MS Word, Excel, Power Point, and Outlook


• Bachelor’s degree in information security, computer science, or information technology

• ITIL v3 Practitioner certification level or higher (or equivalent ITIL v4 Managing Professional)

• 2-3 years of experience working in ServiceNow.
• 3-5 years of experience managing and delivering projects

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1098168


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