Ambassador Trainer -Raleigh, NC - XWA18917 (R1089718) in Morrisville, NC at IQVIA™

Date Posted: 7/31/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians and patients. A significant part of our business is acting as the biopharma's sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that we are looking for Ambassador Trainer to join our team of over 10,000 global field employees representing our pharmaceutical and biotech clients.

Ambassador Trainer

Patients are at the center of our business strategies. The Ambassador Program is an educational based program designed as a resource for patients living with auto-immune diseases that have been prescribed specific medications. Ambassadors provide education about specific disease treatments, and resources to help patients better begin and manage their disease state and resources associated with their prescribed medication. Ambassadors are responsible for participating in one-on-one communications with patients as well as appropriate medical professionals within the associated treatment process. Since the program is strictly educational based, Ambassadors do not provide medical advice or work clinically within this role. The Ambassador Trainer plays a vital role in both developing and executing training skills initiatives in line with program principles. Serves as an SME for Ambassador Skills training including “Motivational Interviewing” and serves at the discretion of the PL, National Director Patient Outreach and direct reporting staff. 

In this role, you will develop and implement classroom and e-learning training for a specified product line/sales business unit and customer.

Job Duties:

  • Assists learners in the assessment of needs and identification of outcomes
  • Incorporates principles of adult learning in the planning, implementation, and evaluation of education programs
  • Assists in the development and coordination of education plans related to initial and ongoing competency validation
  • Assists in the planning and preparation of materials for use in educational programs for accuracy and relevance to the target audience
  • Adjust content and teaching strategies appropriate learner needs
  • Provides educational opportunities that benefit nurses at all stages of their career development
  • Supports staff development with educational activities (which include remediation, simulation, certification, mentoring, project rollouts, etc.)
  • Evaluates the effectiveness of educational programming
  • Assists in the preparation of short and long-term planning and programs to address identified needs
  • Teaches content as needed and/or assigned within clinical expertise to facilitate orientation, staff development and/or safe practice
  • Serves as an educational consultant to committees and projects relating to program development
  • Consults with staff regarding individual learning needs
  • Supports the integration of research into practice
  • Interprets, communicates, and incorporates research findings into program planning
  • Ensures that educational programs are congruent with organizational missions, values, and goals
  • Maintains flexibility when managing multiple roles and responsibilities
  • Serves as a role model to promote excellence
  • Performs related duties as assigned

Job Qualifications:


  • Bachelor’s degree preferred
  • BSN and/or RN licensure preferred
  • 5 + yrs professional experience in healthcare to include hospital, home health, pharmaceutical or biotech
  • Minimum 2+ Yrs experience as a Nurse Educator or Disease State Educator
  • 2+ Yrs experience as an Ambassador preferred
    Nurse Educator experience preferred
  • Project Management experience preferred 
  • Prior training experience preferred
  • Direct interaction with patient and support for persistence and compliance
  • Knowledge of clinical data and pharmacology
  • Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
  • Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills – with demonstrated effectiveness to work cross-functional and independently
  • Demonstrated ability to work and drive for results and with enthusiasm
  • Demonstrated ability to develop and execute plans in an independent environment
  • Demonstrated ability to take initiative and vision: challenge existing assumptions and interpretations
  • Demonstrated ability to build relationships with third parties using good negotiation skills
  • Demonstrated ability to be adaptable to changing work environments and responsibilities
  • Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
  • Flexibility to work weekends and evenings
  • Willingness to travel +30% overnight

IQVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

We look forward to the prospect of working with you!

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1089718