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AD, IT - (1802082) in Raleigh, NC at IQVIA™

Date Posted: 2/28/2018

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.


Come see why IQVIA has been named to Computerworld's lists of the '100 Best Places to Work in IT'.  A career at IQVIA puts you at the corporate center of the leading worldwide pharmaceutical services organization.  If you want to work for a global, fast-paced organization dedicated to improving the development and marketing of medicines, IQVIA is the place for you. 

Manage and direct all aspects of Information Technology (IT) service delivery


  • Manage staff in accordance with organization’s policies and applicable legislation. Responsibilities include planning,
  • assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining
  • employees; addressing employee relations issues and resolving problems. Approve actions on human resources
  • matters, including salary administration
  • Independently handle personnel issues, conflict management, define goals that increase knowledge and skills of staff,
  • and define staff expectations, without involvement of senior managers
  • May contribute to discussions on implementation of IT strategy on a regional basis and implement objectives, as
  • appropriate. Ensure staff have a consistent understanding and positive impression of business strategy for regional and
  • global objectives
  • Provide technical leadership and management of IT projects from conception through deployment. Establish project
  • budgets, resource plans, milestones, tracking metrics, and success measures
  • Provide IT infrastructure support, including local area network, wide area network, PBX, voice communications, servers,
  • desktop systems, end-user assistance (help desk), and related technologies
  • Ensure adherence to IT standards and procedures. Ensure all work meets computer systems validation requirements,
  • and that any issues identified in QA or customer audits are properly addressed
  • Develop and test the IT disaster recovery plan in conjunction with the site’s business continuity plan. Provide consulting
  • assistance to site management in the development of the business continuity plan
  • Ensure all IT activities conform to IT security standards and that all data and systems are properly protected. Ensure
  • proactive monitoring exists to detect intrusions, violations, or other unauthorized attempts to access or manipulate data
  • or systems, whilst maintaining customer confidentiality at all times
  • Develop backup/restoration/archiving plan. Prepare capital and operating budgets; monitor and track expenses.
  • Negotiate service, support, lease, and consulting agreements
  • Provide tools and technologies to facilitate ad-hoc end-user access to data. Identify new technologies and methods to
  • provide end-users broader capability to meet their own information needs without compromising the integrity of the over
  • IT infrastructure. Provide training and assistance to end-users in the use of such tools or technologies
  • Perform other duties as required

Job Requirements

  • Excellent verbal and written communication skills
  • Strong staff management skills and the ability to effectively manage teams
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients

  • Bachelor’s Degree in Computer Science or related field; with 10 years IT experience including previous management
  • Experience or equivalent combination of education, training and experience

  • Extensive use of the telephone and face-to-face communications, which requires accurate communication skills
  • Significant amount of keyboard requiring repetitive motion of fingers
  • Ability to bend, stoop, crawl and lift up to 60 pounds 

EEO Minorities/Females/Protected Veterans/Disabled

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

Job ID: 1802082