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2040 - Client Service Rep 3 (R1067423) in Amsterdam, NL at IQVIA™

Date Posted: 3/7/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

The Marketing Services Analyst (Direct Marketing) is concerned with the planning, implementation and follow up of the DM projects in order to the set objectives, better customer retention and revenues with existing customers and potential new customers. He/she is responsible for the correct and timely delivery of the Direct Marketing services (counts / mailing lists / sending mailings / coordinating mail handling) and has daily contact (phone/email) with customers on these services. He/she coordinates the administrative follow-up for the realization of the DM projects (requests for proposal / planning / realization / quality-check / administration). He/she helps in the promotion of the Direct Marketing services and solutions to the customers with whom he/she has telephone contact. He/she ensures good professional relationships with these customers during the follow-up of the projects. The main responsibilities are maintaining customer service at a high level and to ensure continuous customer satisfaction.

Tasks and responsibilities

  • Planning customer projects (address deliveries, launches, mailing campaigns, etc.) and ensuring that projects are delivered on time, within budget and with the quality required to meet the client’s expectations.
  • Project management: responsible for the follow-up of the projects that are assigned to the Marketing Services Analyst and align the collaboration with third parties.
  • Ensure customer satisfaction and deliver services of the highest quality by offering DM services and solutions that best meet the needs of the customer.
  • Advise customers on the most optimal Direct Marketing Solutions for their specific needs and prepare proposals for customers.
  • Promoting the Direct Marketing solutions at clients when having telephone contacts.
  • Identify new opportunities/services/solutions that can be proposed to clients and pass it on at the team.
  • Helping colleagues in their daily tasks.
  • Prepare and check the order administration and ensure correct invoicing
  • Cooperate with other departments (Client Services, Sales) to ensure consistency and a high level of service

Required education : 0 – 12 months

Required experience : College degree (HBO)

Mandatory skills

  • Customer service skills
  • Project management skills
  • Office-tools

Mandatory competencies

  • Communication skills
  • Excellent listening skills
  • Accurate
  • Team work
  • Empathy

Spoken languages

  • Dutch – English

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1067423

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