2037 - Client Service Rep 3 (R1086005) in Moscow, Russian Federation at IQVIA™

Date Posted: 7/25/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Client Services Representative

IQVIA is the world’s leading, specialized advisor on critical business issues in the life sciences, a leading provider of information, services, technology and clinical research for the healthcare industry in 100+ countries around the world.

Visit our Global site www.iqvia.com

Location: Moscow, 12 Dvintsev str.

Working schedule: Full time

Working experience: minimum 2 years

Responsibilities:

  • Working with company database, preparing reports for clients;
  • Executing and keeping track of client requests, ensuring full compliance with client policy and taking full responsibility to build client satisfaction ;
  • Assisting team members in proactive client support and relationship related to their business and client needs in their day-to-day contacts;
  • Maintaining effective internal communication with sales, production and client service support to keep all apprised on activities with the client ;
  • Ensuring, through review and verification, that the reports and services, deliverables meet the customer's and IQVIA specifications, including timeliness and quality;
  • Conducting service meetings at client sites to provide support in business review, understanding client needs, providing on-site support, defining billable service scope, discuss client specific queries, potential questions about data and service;

Requirements:

  • Excellent knowledge of MS Excel and Power Point;
  • Accuracy in working with databases;
  • Customer oriented, communicative;
  • Knowledge of IQVIA database would be an asset.

Education

  • Bachelor / Master’s degree

We offer

  • Regular employment
  • Competitive salary, bonus plan and benefits package
  • Stable position in a Global company – word’s leader advisor on the healthcare industry

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1086005

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs