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17621-Sr Customer Delivery Spec (R1055227) in Durham, NC at IQVIA™

Date Posted: 12/6/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Durham, NC
  • Experience:
    Not Specified
  • Date Posted:
    12/6/2018
  • Job ID:
    R1055227

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Responsible for management and service delivery excellence for assigned projects covering single or multiple Lifecycle Safety functions (clinical and/or post-market). Provide leadership and accountability for customer-facing activities and monitoring operational service delivery, across the opportunity lifecycle, integrating delivery into one seamless and transparent program for customers, typically aligned by accounts.

RESPONSIBILITIES

• Serves as an operational team lead for LCS for clinical trials by working with functional teams/team leads within Lifecycle Safety (primarily SO , Reg Reporting and SARA) to ensure timely and high quality deliverables from all teams.  
• Leads projects through startup, maintenance and closeout.  
• Manages finances for Lifecycle Safety by monitoring metrics and reporting them to a Project Leader.  
• Provides monthly status reports to customers and monitors project quality for safety deliverables.   
• Attends internal and external project team meetings.  
• May schedule and lead customer meetings in the absence of a Project Manager to work on specific activities, such as Safety Plan development or preparation for database locks.  
• Attends bid defenses where safety is an add on service.
• May act as a Project Manager, including managing project budgets and approval of invoices for standalone contracts in the maintenance phase.  
• May act as an account owner over a program or customer portfolio and therefore report program/portfolio level metrics and provide oversight of projects they do not directly lead.  
• May act as a Subject Matter Expert (SME) within the department due to their more enhanced knowledge of Lifecycle Safety Service lines.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Strong communication and negotiation  skills.
• Ability to manage ambiguity and ensure appropriate documentation in anticipation of potential audits/inspections.
• Demonstrated knowledge of applicable global, regional and local clinical research regulatory requirements; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, Quintiles Standard Operating Procedures.
• Strong prioritization, planning and organizational skills. 
• Independently work on multiple projects and manage competing priorities.
• Willingness to increase knowledge across Lifecycle Safety service lines and develop new skills.
• Effectively leading in a matrix environment.  This extends beyond Lifecycle Safety to include other Quintiles departments, clients, and their contracted partners. 
• Strong presentation skills (independently present at internal/external meetings and ability to respond quickly and appropriately in group situations
• Highly developed customer service and customer management skills with the ability to develop rapport easily.  
• Accountability, ownership and transparency.
• Demonstrates appropriate levels of judgment, negotiating, decision-making, and problem solving skills.
• Possesses knowledge of business acumen and financial analytical skills, tactical planning, and budgeting.
• Creative and innovative, while exhibiting the appropriate level of initiative.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients


MINIMUM REQUIRED EDUCATION AND EXPERIENCE
• Bachelor's degree or educational equivalent in health science or other directly related field and a minimum of 3 years of Pharmacovigilance project management experience  (Clinical Trial and Post-marketing Case Processing, Regulatory Reporting, Medical Information, Safety Aggregate Reporting, Risk Management, etc.) or equivalent combination of education, training or experience. 

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1055227