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Remote Clinical Phone Support Specialist- Work From Home- Novasyte

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Primary Location: Philadelphia, Pennsylvania, United States Part time R1167399 Date Posted: 11/30/2020

Job description

Qualified Clinical Phone Support Specialists will be tasked with acting as a point of contact and trainer for devices and machines. The call center hours are Monday through Friday, 2pm-10pm.

This Clinical Phone Support Specialist role allows you to utilize your clinical experience while working from home.

● Provides customers with service and product troubleshooting via telephone
● Provides documentation of calls in CRM system
● Escalates issues requiring further investigation
● Performs technical and application support needed
● Replies to inbound customer calls in a timely manner

In addition to working with the company strives to provide employee growth and well-being, you have the opportunity to:
● Be at the forefront of cutting edge medical device technology
● Interact with peers in the healthcare setting without patient care responsibilities
● Gain professional growth and exposure to medical device industry
● Work from home / remote

Job Requirements:

  • • Registered Nurse 
  • • 1 - 2+ years’ experience 
  • • Strong Communication Skills 
  • • Ability to problem solve effectively 
  • • Previous experience with patient monitoring 
  • • Apple device experience preferred • Bi-lingual preferred (Spanish)

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

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