Nurse Educator Manager - Patient Engagement Center - Raleigh/Durham NC - 2546058 (R1083998) - Durham, NC - IQVIA™

Date de publication 8/11/2019

Résumé de l'offre

  • Type d'employé
    CDI / CNE
  • Expérience
    Not Specified
  • Date de publication
  • Job ID:

Description de l'offre

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians and patients. A significant part of our business is acting as the biopharma's sales force to physicians or providing nurses to educate patients and prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that currently we are looking for a Nurse Educator Manager - Patient Engagement Center, to join our team of over 10,000 global field personnel supporting our pharmaceutical and biotech clients.

The Nurse Educator Manager is primarily responsible for providing leadership through guidance, motivation, coaching, skill development, medical knowledge, performance management, and administrative support the Nurse Educators. The Nurse Educator Manager will create, implement and communicate operational vision for the assigned team and monitor progress towards agreed upon IQVIA and client performance expectations. The Nurse Educator Manager must maintain a diverse and motivated team using the employee relations policies. Maintain fiscal responsibility of the IQVIA team and complete each year within assigned budget. The Nurse Educator Manager must reside within the covered geography of their assigned team.

Nurse Educator Manager responsibilities include:

  • Recruit, interview and recommend Call Center Nurse Educator candidates
  • Be responsible for 180 day and annual performance review, resolving personnel issues, discipline and termination of Patient Ambassadors
  • Communicate with client Project manager on regular and timely basis
  • Acts as the primary link between client and IQVIA for all operational and Human Resources needs
  • Monitoring Call Center Nurse Educators in order to assess patient interactions to ensure program guidelines are strictly adhered to for compliance.
  • Monitor work schedules, manage reporting, documentation accuracy and implement performance and/or disciplinary plans as needed
  • Monitor telephony platform requirements for each Call Center Nurse Educator
  • Prepare monthly individual and project summary reports for client
  • Assist with the planning and delivery of training and client periodic meetings
  • Review and approve expense reports; monitor compliance with expense policies as required by the program work order.
  • Monitors compliance regarding proper and appropriate use of approved client resources
  • Monitors timekeeping and attendance for IQVIA employees
  • Fully comply with all applicable state and federal laws and program guidelines, including, without limitation, those laws relating to interactions with healthcare providers, with the PhRMA Code for Interactions with Healthcare Providers, and relevant patient guidelines.
  • Any additional duties as assigned by program management.

IQVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).

We look forward to the prospect of working with you!    

EEO Minorities/Females/Protected Veterans/ Disabled

Minimum Requirements:

  • Bachelor’s degree preferred
  • BSN and/or RN license required and in good standing in primary state of residency
  • Compact Multi-state RN license
  • Valid driver’s license
  • Patient support program experience preferred (2+ years) 
  • Previous management experience (2+ years) preferred.
  • Management experience of telephonic and/or call center teams a plus
  • Must be able to manage multiple tasks and have excellent organizational skills.
  • Ability to examine business environment and develop/execute in response to program opportunities.
  • Candidate should have a working knowledge of the market including trends and issues as they relate to the patient journey and insights.
  • Ability to lead and drive for results in cross-functional teams. Strong planning and prioritization skills
  • Strong and effective presentation skills; excellent communications skills – both written and verbal
  • Initiative and vision: develop strategy and deliver results
  • Drive and enthusiasm
  • Exceptional interpersonal skills and the ability to build and inspire support for initiatives
  • Ability to build and maintain relationships with third parties using strong collaborative and communication skills
  • Proven success working with or within patient centric organizations or other patient health-related, community focused organizations providing services to targeted populations.
  • Fully competent in MS Office (Word, Excel, PowerPoint, Salesforce).
  • Telephony platform experience preferred
  • Ability to travel (up to 20%)

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1083998