Client Service Partner (R1118166) - Lisbon, Portugal - IQVIA™

Date de publication 3/13/2020

Résumé de l'offre

  • Type d'employé
    CDI / CNE
  • Catégorie d'emploi
  • Expérience
    Not Specified
  • Date de publication
    3/13/2020
  • Job ID:
    R1118166

Description de l'offre

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Mission
You will be accountable for customer service engagements in an international environment. You will need to work closely with IQVIA go to market, product & delivery teams in order to maximize customer value perceived from our technology & services.


Role Overview
This role offers a strategic approach to design, deliver, manage and improve the way businesses use our products and services.

Responsibilities:

  • Accountability for large-scale, multi-country technology service engagement
  • Drive customer satisfaction and engagement profitability
  • Run recurrent service & business review with customer HQ supporting them on their business journey
  • Continuously improve the overall services and act as an escalation point for the customer services manager(s)
  • Broadens and deepens strategic client relationships within the accounts
  • Build effective relationships with a large spectrum of internal and external stakeholders, including senior leaders and associates across different functions.

What we are looking for:

  • 5-10 years of experience in service management for technology companies
  • 2+ years of people leadership experience in large scale global engagements
  • Strong client focus identity
  • Excellent ownership & accountability
  • C-suite communication skills required
  • Fluent in English
  • Wiliness to travel (~30%)
  • Pharmaceutical market knowledge is a plus
  • ITIL & SalesForce certifications & SaaS experience is a plus.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1118166