Associate Director, Project Services (R1090984) - Valencia, CA - IQVIA™

Date de publication 12/7/2019

Résumé de l'offre

  • Type d'employé
    CDI / CNE
  • Expérience
    Not Specified
  • Date de publication
  • Job ID:

Description de l'offre

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.


  • This position involves extensive mentoring and professional development of management and support staff within project management Client Delivery Teams
    • Manage assigned staff if applicable and day-to-day activities in accordance with organizational policies and applicable regulations
    • Responsibilities include planning, assigning, and directing work; mentoring and training staff; performance
    • Management where applicable, including appraising performance and guiding professional development, rewarding and disciplining employees as applicable.
    • Continuous assessment of talent within project management and drive consistent, high-quality project management services.
    • Develop and encourage a culture of delivering “best-in-industry” customer service by ensuring rapid identification of issues and problems and ensuring timely communication of resolution outcomes to both internal and external customers.
  • Ensure that studies are planned and executed within FDA, ICH, and EMEA guidelines and that Good Clinical Practices are followed at all times.
  • Report metrics to Director/Sr. Director related to productivity and quality.
  • Act as a champion or business process owner as appropriate to ensure that Six Sigma or other projects are completed as described in the project charter and within the timelines agreed by company management.
  • Participate in initiatives to improve employee engagement to positively impact operational results, customer satisfactionand employee retention.
  • Act as a point of escalation for team members to optimize client delivery.
  • Actively participate or lead external customer meetings with sales to determine service levels and needs or review study progress.
  • Participate in bid defense meetings to drive new and repeat business.
  • Assist with the management of regional PM budget for team, as applicable.
  • Work closely with Regional Managers and Directors on budget planning, monitoring and control for department.
  • Serve as liaison between Project Services, internal departments, external vendors and the sponsor during the life cycle of the project(s).
  • Foster a unified culture and facilitate collaboration, co-operation, sharing of information and teamwork.
  • Keep abreast of new technical developments and initiatives and contribute to continuous improvement initiatives to increase quality of services and operational efficiency.
  • Participate in the Customer Governance Process as assigned and provide strategic direction for the global project management for an assigned customer segment.
  • Act as global project management process owner for all customer segments in areas including but not limited to recruitment, staffing, SOPs, and process improvements, as applicable.


  • Excellent people management skills with the ability to develop and lead cross-functional teams.
  • Excellent interpersonal skills interacting with high level organizations and demonstrated ability to meet deadlines.
  • Strong customer focus.
  • Broad knowledge of ICH GCP guidelines.
  • Knowledge of Microsoft Office Suite, Microsoft Project and computer proficiency including word processing, presentation, and spreadsheet applications required.
  • Good understanding of medical and clinical research terminology.
  • Direct Project Management experience required.
  • Knowledge of Project Services (PM, DM, Set-Up) processes and terminology.
  • Ability to establish and maintain effective working relationships with co-workers, managers and clients.
  • High ethical standards.
  • Ability to assess and prioritize multiple tasks, projects and demands.
  • Sound judgement and decision making skills specifically in relation to business and finance.


  • Bachelor's degree in life sciences or related field and Six to eight years + experience in pharmaceutical industry or service provider, preferably in Clinical Trials.
  • Two year + experience in central laboratory preferred.
  • International industry experience preferred.


  • Extensive use of keyboard requiring repetitive motion of fingers.
  • Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
  • Regular sitting for extended periods of time.
  • Occasional travel.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1090984