Assoc Client Service Director, Pharmaceutical Data Governance (R1102980) - San Francisco, CA - IQVIA™

Date de publication 11/28/2019

Résumé de l'offre

Description de l'offre

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Overview

IQVIA™ (www.IQVIA™.com) is the world’s leading company providing information, technology, and services for virtually every type of stakeholder in healthcare. Every day, IQVIA™ innovates on a large scale. We have been the big data company in healthcare before the “Big Data” term was defined. Since 1954 we have been helping healthcare organizations harness commercial and scientific insights and execute on their most strategic initiatives. We develop and operate systems and applications using big data technologies on our private-public hybrid cloud. IQVIA™ stores and computes more than 20 petabytes of complex healthcare data on diseases, treatments, costs and outcomes to enable our clients to run their operations more efficiently. Our big data infrastructure is processing over 50 billion healthcare transactions annually. IQVIA™ employs over 50,000 professionals in over 100 countries to drive results for over 5,000 healthcare clients globally. IQVIA™ is a publicly listed company (NYSE – Q) with estimated revenue close to $7B and a market cap of over $18B.

Principle Accountabilities:

  • Manages and coordinates IQVIA™ information assets (i.e., NPA, NSP, TPT, MIDAS, SMART, Xponent, Xponent Plantrak, DDD, syndicated patient services (NPA-MD & Xponent PD) etc.) across sales, consulting and service to ensure client needs are met by following an account and service operational plan to achieve budget and client satisfaction targets.

Client Service

  • Represents IQVIA™ to the client and the client to IQVIA™ in all information services related activities
  • Manages complex, large accounts
  • Develops a tactical and strategic understanding of the client’s business issues, and develops a compelling solution using appropriate IQVIA products and service.
  • Builds client relationships across the client organization, including commercial operations, data governance, market research, forecasting and sales operations and procurement
  • Partners with the client and IQVIA™ centers of excellence to implement data governance best practices – and in particular, coordinate the impact assessment and recommendations for data events and product enhancements
  • Resolves 1st line service issues, and coordinates 2nd line support issues with the service teams
  • Ensures through service reviews and transaction surveys that service agreements, contract specifications, and product deliverables meet clients’ specifications, including timeliness and quality.
  • Participates in information proposal and work order development and contract renewals
  • Coordinates business development and service activity with the Account Director, Sales, Consulting and Service Specialists to validate opportunities to achieve account plan, revenue and client satisfaction targets
  • Develops strategy for expanding scope and client utilization of existing information contract and identifies new business applications

Minimum Education, Experience, & Specialized Knowledge Required:

  • Bachelor’s degree or equivalent and five (5) to eight (8) years relevant account management experience and/or delivery management experience (preferred).
  • Knowledge of IQVIA™ offerings, client account management, IQVIA™ information solutions/consulting services portfolio, and the government marketplace. 

Additional Requirements:

  • Account Development / Management Skills, Analytical Skills, Communication Skills, Marketplace, Negotiating Skills, Relationship Building Skills, Servicing Skills, Problem Solving, Matrix Management.

Position is onsite at the client a minimum of 3 days per week

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.



Job ID: R1102980