Client Service Representative

Budapest, Hungary | Full time | Hybrid | R1567251

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Job Overview

As a Client Services Representative you will play a pivotal role in managing and nurturing client relationships, ensuring high levels of client satisfaction and service delivery.

This client-facing role requires strong analytical skills and the ability to communicate effectively in both Hungarian and English. Experience in the pharmaceutical industry will be an additional benefit and we welcome candidates with backgrounds in sales, analytics and client-facing roles.

This is a hybrid role, based in Budapest.

Responsibilities:

Serve as the primary point of contact for clients, managing their inquiries and requests.
Analyze client data to identify trends, insights and opportunities.
Collaborate with internal teams to ensure client needs are met efficiently.
Develop and maintain strong relationships with clients to foster trust and loyalty.
Prepare and deliver presentations, trainings and reports to clients, showcasing the value of our services.

Qualifications:

Bachelor's degree in a relevant field.
2-5 years of experience in client services or a related role, building long term relationships with clients.
Proficiency in both Hungarian and English languages.
Strong analytical and problem-solving skills.
Excellent communication, interpersonal and cross-functional collaboration skills.
Ability to work independently and as part of a team.
Experience within the pharmaceutical industry will be an asset.
Strong Microsoft Office skills (Excel, PowerPoint, Word, Teams), with advanced Excel skills and confidence working with large datasets.
Basic code reading and experience with Power Query are an advantage.

Why Join Us?

Be part of a publicly traded global leader in the healthcare market and becoming an expert in the field
Have an opportunity to fast track your career growth and have great client exposure
Collaborate in a growing team with a supportive and dynamic atmosphere

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Where you'll work

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Hybrid

You’ll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office environment.

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"I like that we're different. I like that we're a unique organization unlike any other. I like to think of us as the intelligence company for life sciences and healthcare. I do believe there's nothing else like this organization in the world. So if you like something that's different and interesting, you're going to like IQVIA. If you like an organization that has a variety of opportunities, from IT to big data to AI to finance to HR, there are so many opportunities to have an impact."

Jon Deutsch

Senior Director, Enterprise Marketing

"The culture in IQVIA is to be constantly looking at how we can do things better to help our customers, to bring life-changing medicines to patients and also to be a part in designing and developing and implementing these solutions. And so I think it's a great place to join because there is that organizational focus and commitment in driving forward the innovation and just the ability, I think, to work with cross-functional teams who are all excited to be working in these areas. It's a fantastic opportunity."

Natalia Kotchie

Senior Vice President Applied Data Science Center, R&D Solutions

"First of all, we are humans, we have some moments in our lives that are so very important and we need to respect. And something I also always love about IQVIA was that my leaders and people with which I have been working, they always respected a lot as well our personal lives. I never miss a parents' meeting of my kids, and this is something that we shouldn't be giving for granted."

Laura Diaz Ramieriz

Senior Director Global Site Activation

Jon Deutsch

Senior Director, Enterprise Marketing

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

Explore our culture