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Internal Auditor

Taguig, Philippines | Full time | Hybrid | R1553731

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Three diverse colleagues smile while collaborating with their devices at a whiteboard.

Job Overview

Ensures that the quality of task completion is acceptable and accurate by reviewing the daily work produced by the team.
Ensures that the work is meeting the required specifications/procedures and requirements through daily audits.

Essential Functions

Responsible for auditing quality and providing feedback to Service Delivery Team.
Prepares QA daily, weekly and monthly reports and interacts with operations and support groups regarding quality improvements.
Ensure adherence to client standards and recommends/develops actions plans/process improvements, if necessary to contain and correct quality problems.
Organize process documents and make sure it is always up to date.
Perform regular and special audits as requested by Client Teams to suit their need.
Assist Service Delivery teams on investigating client escalations and resolve issues.
Evaluate and discuss problems relating to accuracy scores, quality, efficiency, non-conformance and other major discrepancies with operations and support counterparts.
Conduct coaching, QA talk and qualify new hire for process certification.
Support QA initiatives/projects for quality, process improvements.
Comply with Time Keeping Standards & Policies in Sprout, PSA and Team Utilization Tracker.
Analyse client performance and conduct monthly presentation with stakeholders.
Monitor and drive error correction
Manage and resolve 1st level audit dispute raised by auditee

Qualifications

Bachelor's Degree Or equivalent work experience Pref
1 -2 years Quality Assurance experience in pharmaceutical, technical, or related area. Equivalent combination of education, training and experience.
Willing to work in night shift
Amenable to work in Mckinley Taguig

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Where you'll work

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Hybrid

You’ll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office environment.

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"I like that we're different. I like that we're a unique organization unlike any other. I like to think of us as the intelligence company for life sciences and healthcare. I do believe there's nothing else like this organization in the world. So if you like something that's different and interesting, you're going to like IQVIA. If you like an organization that has a variety of opportunities, from IT to big data to AI to finance to HR, there are so many opportunities to have an impact."

Jon Deutsch

Senior Director, Enterprise Marketing

"The culture in IQVIA is to be constantly looking at how we can do things better to help our customers, to bring life-changing medicines to patients and also to be a part in designing and developing and implementing these solutions. And so I think it's a great place to join because there is that organizational focus and commitment in driving forward the innovation and just the ability, I think, to work with cross-functional teams who are all excited to be working in these areas. It's a fantastic opportunity."

Natalia Kotchie

Senior Vice President Applied Data Science Center, R&D Solutions

"First of all, we are humans, we have some moments in our lives that are so very important and we need to respect. And something I also always love about IQVIA was that my leaders and people with which I have been working, they always respected a lot as well our personal lives. I never miss a parents' meeting of my kids, and this is something that we shouldn't be giving for granted."

Laura Diaz Ramieriz

Senior Director Global Site Activation

Jon Deutsch

Senior Director, Enterprise Marketing

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

Explore our culture