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3155 - Reference File Maintainer 2

Taguig City, Philippines | Full time | Hybrid | R1542036

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Role Purpose:

Responsible for the daily maintenance of healthcare Organizations and Prescribers in all database of the US Region.
Validates, research & analyses to client data inquiries with the use of the process tool.

Job Responsibilities:

Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for US Production.
Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data.
Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty.
Performs ad hoc data analysis and participates on various process improvement as needed.
Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the database existing data.

Job Requirement:

High School Diploma or equivalent Req
Experience in handling voice and healthcare account is an advantage but not a requirement.
Basic knowledge in Windows applications (Excel, Word).
Strong verbal and / or written communication skills in either the language of the country supplied or English.
Critical thinking and problem-solving skills.
Demonstrate strong understanding of complex concepts and processes.
Has initiative and is self-motivated to see through until resolution concerns raised by Clients.
Candidate must be willing to work in night.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Where you'll work

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Hybrid

You’ll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office environment.

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"I like that we're different. I like that we're a unique organization unlike any other. I like to think of us as the intelligence company for life sciences and healthcare. I do believe there's nothing else like this organization in the world. So if you like something that's different and interesting, you're going to like IQVIA. If you like an organization that has a variety of opportunities, from IT to big data to AI to finance to HR, there are so many opportunities to have an impact."

Jon Deutsch

Senior Director, Enterprise Marketing

"The culture in IQVIA is to be constantly looking at how we can do things better to help our customers, to bring life-changing medicines to patients and also to be a part in designing and developing and implementing these solutions. And so I think it's a great place to join because there is that organizational focus and commitment in driving forward the innovation and just the ability, I think, to work with cross-functional teams who are all excited to be working in these areas. It's a fantastic opportunity."

Natalia Kotchie

Senior Vice President Applied Data Science Center, R&D Solutions

"First of all, we are humans, we have some moments in our lives that are so very important and we need to respect. And something I also always love about IQVIA was that my leaders and people with which I have been working, they always respected a lot as well our personal lives. I never miss a parents' meeting of my kids, and this is something that we shouldn't be giving for granted."

Laura Diaz Ramieriz

Senior Director Global Site Activation

Jon Deutsch

Senior Director, Enterprise Marketing

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

Explore our culture