Agente de Call Center: Industria Farmacéutica

Mexico City, Mexico | Full time | Hybrid | R1491932

Three diverse colleagues smile while collaborating with their devices at a whiteboard.

Únete a nosotros en nuestro emocionante trayecto! IQVIA ™ es The Human Data Science Company ™, enfocada en el uso de datos y ciencia para ayudar a los clientes de la salud a encontrar mejores soluciones para sus pacientes. Formada a partir de la fusión de IMS Health y Quintiles, IQVIA ofrece una amplia gama de soluciones que aprovechan los avances en información, tecnología, análisis e ingenio humano para impulsar la atención médica.

Actualmente nos encontramos en la búsqueda de profesionales interesados en ser parte de un gran proyecto con un importante socio de negocios.

Objetivo:

Ayudar al equipo realizando llamadas a personal médico, con tal de validar y completar información en las bases de datos de IQVIA.

Funciones Principales

- Realización de encuestas para el sector salud, cómo médicos e instuciones (llamadas de salida)

- Realización de búsquedas en Web

- Envío de correos electrónicos

- IMPORTANTE: NO SON VENTAS NI COBRANZAS

Requisitos

- Bachillerato o Preparatoria

- Experiencia mínima de 6 meses como Call Center (en llamadas de salida)

- Zona de trabajo: Col. Nápoles (Cercanos al WTC).- Residir en Ciudad de Mexico

- Etiqueta telefónica

- Manejo de Excel

Ofrecemos:

-Salario Base

-Bono de productividad (pagado al 100% de KPI´s y con base a las políticas internas)

- Vales de despensa

- Seguro de vida

- Seguro de Gastos médicos menores individual

- 50% prima vacacional - Superiores a la Ley

- 30 días de aguinaldo - Superiores a la Ley

Esquema de trabajo

Lunes a Viernes de 9am a 6pm.

Modalidad híbrida trabajando un día en oficina, cuatro días en casa.

Personas interesadas aplicar por este medio.

#LI-CES
#LI-DNP
#LI-LATAM

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Where you'll work

A lady in an orange dress works in a light, airy cafe, with a coffee and her laptop to hand.

Hybrid

You’ll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office environment.

Smiling man in a dark business suit and light blue tie, posed against a neutral grey studio background.

"I like that we're different. I like that we're a unique organization unlike any other. I like to think of us as the intelligence company for life sciences and healthcare. I do believe there's nothing else like this organization in the world. So if you like something that's different and interesting, you're going to like IQVIA. If you like an organization that has a variety of opportunities, from IT to big data to AI to finance to HR, there are so many opportunities to have an impact."

Jon Deutsch

Senior Director, Enterprise Marketing

"The culture in IQVIA is to be constantly looking at how we can do things better to help our customers, to bring life-changing medicines to patients and also to be a part in designing and developing and implementing these solutions. And so I think it's a great place to join because there is that organizational focus and commitment in driving forward the innovation and just the ability, I think, to work with cross-functional teams who are all excited to be working in these areas. It's a fantastic opportunity."

Natalia Kotchie

Senior Vice President Applied Data Science Center, R&D Solutions

"First of all, we are humans, we have some moments in our lives that are so very important and we need to respect. And something I also always love about IQVIA was that my leaders and people with which I have been working, they always respected a lot as well our personal lives. I never miss a parents' meeting of my kids, and this is something that we shouldn't be giving for granted."

Laura Diaz Ramieriz

Senior Director Global Site Activation

Jon Deutsch

Senior Director, Enterprise Marketing

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

Explore our culture