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ROLE AND RESPONSIBILITIES

• Build long term relationships with physicians and other primary healthcare professionals.

• Complete administrative tasks related to data collection such as time management, reporting etc.

• Provide support and guidance on existing projects and studies for more junior staff and provide coaching for more junior staff in their roles.

• Act as an “ambassador” for the company to external contacts including physicians and other stakeholders.

• Act as the main point of contact internally for physician and healthcare professional queries

• Monitor key metrics for quality, speed, and efficiency to drive internal and external client satisfaction.

• Initiates calls to physicians and other healthcare professionals using a prepared selling strategy.

• Promotes physician’s participation in syndicated, on-going panels based on established standards for recruiting, reporting and sample design for all assigned panel segments.

• Initiates follow-up calls with panels to achieve maximum rate of return.

• Administers electronic data capture strategies to assigned panel.

• Educates and motivates data supplier to comply with study guidelines.

• Investigates, resolves, and processes panel incentives to facilitate timely receipt of compensation.

• May work cross-functionally with coding team to resolve data quality issues.

• Provides recruiting/interviewing support in completion of special projects/studies.

• May manage and maintain all supplier-related information.                          

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree in any course

• Typically requires 1-5 years of experience in inbound or outbound voice account/s

• 1 to 2 years of experience in Primary Market Research Req

PREFERRED SKILLS

• Written and oral English communication skills

• Ability to plan and organize work and resources.

• Advanced MS Office computer skills

• Work with multicultural teams.

• Knowledge in IQVIA hospital and pharmaceutical data

• Ability to analyze data on IQVIA reports and identify issues

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com