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Surgical Technical Expert, Training Services (Office-Based) - RSS (R1071547) in Columbus, OH at IQVIA™

Date Posted: 5/21/2019

Job Snapshot

  • Employee Type:
  • Location:
    Columbus, OH
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

The Surgical Technical Expert (STE), Training Services is responsible for the in-field execution of follow up training and support for the Subretinal Delivery System procedure as part of the Training Continuum during the learning curve phase of the Subretinal Delivery System procedure. They will be the Subretinal delivery system procedure expert who will provide continued education and training within the surgeon’s site of care. The STE will help to develop detailed procedure training plans for execution including budgets, facility, faculty and content needs.  They will help design and refine processes for logistics and metrics for continued program improvement.  They will partner on strategy, planning and execution for the Subretinal Delivery system procedure development, clinical trials and commercial launch. They will provide insight and feedback to the appropriate internal stakeholders so as to ensure optimized results from the procedure training. This individual is responsible for adhering to all applicable legal and regulatory requirements as well as Company Health Care Compliance policies


POLICIES: Know & follow policies & procedures related to work activities performed in area of responsibility

TRAINING: Complete training in area of responsibility within allowed time-period.  Training is required for changes in existing policies & procedures, for new assignments & for implementation of new policies & procedures.  Complete required periodic re-training in areas such as safety & environmental compliance.

SAFETY: Follow all company safety policies & other safety precautions within work area.  Promote safety to all associates that enter work area.  Follow Health Care Compliance guidelines as well as follow operating room training and safety standards (Blood borne pathogens training, etc).

  • Assume continuous procedure training in-field support responsibility for the Subretinal Delivery System procedure.
  • Accountable for becoming the expert for the Subretinal Delivery System procedure including; instrumentation/devices, OR set up, OR team roles & responsibilities
  • Assist in the development and continued refinement of procedure training materials in collaboration with internal and external stakeholders to ensure a standardized approach in the delivery of product
  • Work with partner companies to understand and execute appropriate levels of procedure follow up training and support in accordance with all relevant laws, guidelines, work instructions and best practices.
  • As required assume the role of a procedure training resource for other relevant internal and external personnel.
  • Actively contribute to the timely achievement of milestones
  • Identifies HCP’s for participation in clinical trials relevant to targeted product delivery; also coordinates this activity with appropriate internal and external stakeholders
  • Ensure that operational objectives are met in conformance to all relevant laws, regulations, guidelines and internal SOPs/policies
  • Support management in relevant infrastructure functions such as technology support, training and document management.
  • Collaborate with 3rd party vendors as the procedure expert for help with content creation and training modality development to ensure best in class training deliverables are met.
  • Collaborate with staff to ensure information sharing and integration of systems and processes.  Platforms for collaboration include, but are not limited to:
  • Procedure Development
  • Clinical
  • R&D
  • Safety Management
  • Various leadership teams
  • Advisory Boards
  • Interactions may also occur with:
  •  Areas outside of Procedure Training, including strategic marketing, human resources, regulatory affairs, finance and others
  • Clinical investigators and Training Services faculty



  • Clinical degree such as an RN or PA or Surgical Tech, technically trained in the ophthalmic, preferably retina space or Biomedical Engineer with medical device experience, preferably in ophthalmology.
  • Demonstrated ophthalmic, preferably retina, surgical procedure experience including utilization and knowledge of instruments and equipment.
  • Experience in the operating room environment


  • B.S. degree
  • Demonstrated success working with clinicians in a clinical environment
  • Experience in conducting training/education
  • Medical Device experience in an educational capacity


  • Demonstrated leadership skills.
  • Experience and understanding of WW regions and countries.
  • Knowledge and understanding of Legal and Health Care Compliance policies.
  • Project leadership, problem solving, and solutions driven skills
  • Excellent computer skills with Microsoft Office applications
  • Excellent oral and written communication skills


  • Approximately 50% overnight travel
  • Requires air travel on routine basis
  • Office deskwork, requiring sitting, walking, using telephone and computer
  • Variable time spent standing during programs and procedures
  • Light lifting (up to 10 pounds) of training equipment

WORK ENVIRONMENT: Office, laboratory and surgical facilities

SUPERVISORY RESPONSIBILITIES: May provide direction of activities to others

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

QVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1071547


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